Senior Business Travel Consultant (French Speaking) at Perk - Zurich, Switzerland

Role Overview

Perk (formerly TravelPerk) is seeking a dedicated and experienced Senior Business Travel Consultant, fluent in French, to join our team in Zurich, Switzerland. In this role, you will be responsible for providing exceptional, seven-star service to our senior leaders, executives, and high-value corporate clients. You will manage their travel arrangements, ensuring a seamless and personalized experience. This position requires a strong background in hospitality, premium travel, or luxury customer service, as well as an understanding of contact center operations.

A Day in the Life

As a Senior Business Travel Consultant, your day will be dynamic and engaging. You will be responsible for:

• Managing end-to-end travel arrangements for executives and VIP clients, including flights, hotels, ground transportation, and bespoke requests.
• Providing expert travel recommendations aligned with traveler preferences, company policies, and duty of care.
• Handling urgent travel disruptions with speed, empathy, and precision.
• Acting as a trusted advisor, offering proactive solutions and anticipating potential travel challenges.
• Maintaining strong relationships with clients and internal teams.
• Ensuring compliance with travel policies and procedures.
• Continuously improving the travel experience for our VIP travelers.

Why Zurich?

Zurich, Switzerland, is a vibrant and cosmopolitan city known for its high quality of life, stunning scenery, and thriving business environment. As a Perk employee in Zurich, you'll have the opportunity to work in a global hub, surrounded by innovation and culture. The city offers excellent transportation, diverse culinary experiences, and access to outdoor activities in the Swiss Alps. Zurich is a fantastic location to grow your career while enjoying a balanced lifestyle.

Career Path

At Perk, we are committed to employee growth and development. The Senior Business Travel Consultant role offers a clear career path with opportunities to advance into leadership positions, such as Team Lead, Supervisor, or Manager. We provide ongoing training and mentorship to help you expand your skills and achieve your professional goals. We also encourage cross-functional collaboration and project involvement to broaden your experience.

Salary & Benefits

The salary range for this position is competitive and commensurate with experience. We also offer a comprehensive benefits package, including:

• Competitive salary and performance-based bonuses.
• Comprehensive health insurance coverage.
• Generous paid time off and holiday schedule.
• Opportunities for professional development and training.
• Employee travel discounts and perks.
• Company-sponsored events and activities.
• Flexible work arrangements.
• Supportive and inclusive work environment.
• Employee assistance program.
• Retirement savings plan with company match.
• Life insurance and disability coverage.
• Wellness programs and resources.
• Stock option plan

Perk Culture

At Perk, we foster a culture of innovation, collaboration, and customer-centricity. We value our employees and provide a supportive and inclusive work environment. We are driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries.

How to Apply

If you are a passionate and experienced business travel consultant with a strong background in hospitality and customer service, we encourage you to apply. Please submit your resume and a cover letter outlining your qualifications and experience through our online application portal.

FAQ

1. What is Perk?

   Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Our tools automate everything from travel bookings to expenses, invoice processing, and more.

2. What are the key responsibilities of this role?

   Managing travel arrangements, providing expert recommendations, handling travel disruptions, and acting as a trusted advisor.

3. What qualifications are required for this position?

   Strong background in hospitality, premium travel, or luxury customer service, and fluency in French.

4. What is the career path for this role?

   Opportunities to advance into leadership positions, such as Team Lead, Supervisor, or Manager.

5. What is the salary range for this position?

   The salary range is competitive and commensurate with experience.

6. What benefits does Perk offer?

   Comprehensive health insurance, generous paid time off, employee travel discounts, and more.

7. What is the work environment like at Perk?

   Supportive, inclusive, and focused on innovation and collaboration.

8. Is GDS experience required?

   While GDS experience is a strong advantage, we are happy to provide full GDS training for candidates who demonstrate the right service mindset, judgment, and attention to detail.

9. What does success look like in this role?

   Delivering a seamless, proactive, and anticipatory experience, acting as a trusted advisor, and consistently achieving strong CSAT.

10. How does Perk support employee growth?

    We provide ongoing training, mentorship, and opportunities for cross-functional collaboration.