Senior Corporate Travel Agent - Chicago, Illinois

Are you a travel expert with a passion for delivering exceptional service? Perk (formerly TravelPerk) is seeking a dedicated and experienced Senior Corporate Travel Agent to join our growing team in Chicago, Illinois. As a key member of our Customer Care team, you will play a vital role in ensuring our business travelers have seamless and delightful experiences. If you're a problem solver with a knack for customer satisfaction, this is your opportunity to make a real impact.

Role Overview

As a Senior Corporate Travel Agent, you will be responsible for providing first-class service to our business travelers. This includes managing travel bookings, amendments, and cancellations efficiently, and arranging both domestic and international travel. You'll work independently, using your initiative to handle client inquiries and provide effective solutions. Your communication skills will be essential as you interact with clients via live chat, telephone, and email, always ensuring professionalism and accuracy.

Your proactive approach will help maintain and develop client relationships, offering support throughout the entire travel process. You'll address clients’ needs at every stage of their journey, ensuring their satisfaction and maintaining our 7-Star service standard. Your expertise in GDS systems and travel regulations will be crucial in delivering exceptional service.

A Day in the Life

Here’s what a typical day might look like for a Senior Corporate Travel Agent at Perk:

• Morning: Start your day by reviewing any urgent client requests or travel disruptions. Check emails and live chat for new inquiries and prioritize accordingly.
• Mid-day: Work on booking flights, hotels, and car rentals for clients, ensuring accuracy and cost-effectiveness. Communicate with clients to confirm their travel plans and address any concerns they may have.
• Afternoon: Handle travel amendments and cancellations, providing alternative solutions to minimize disruption. Follow up with clients to ensure their issues have been resolved and that they are satisfied with the outcome.
• Late Afternoon: Update client profiles and document all interactions in the system. Collaborate with team members to share knowledge and best practices. Stay informed about any changes in travel regulations or industry trends.

Why Chicago?

Chicago is a vibrant and bustling city, offering a diverse range of cultural attractions, dining experiences, and entertainment options. As a major transportation hub, Chicago provides easy access to both domestic and international destinations, making it an ideal location for a corporate travel agent. The city also boasts a thriving business community and a strong talent pool, providing ample opportunities for professional growth and development.

Perk's Chicago office is located in a modern and collaborative workspace, designed to foster creativity and innovation. The city's rich history and dynamic atmosphere make it an exciting place to live and work, offering a high quality of life and a welcoming community.

Career Path

At Perk, we are committed to providing our employees with opportunities for growth and development. The Senior Corporate Travel Agent role can lead to various career paths within the company, including:

• Team Lead: Oversee a team of travel agents, providing guidance and support to ensure excellent service delivery.
• Account Manager: Manage relationships with key clients, ensuring their travel needs are met and identifying opportunities for growth.
• Training Specialist: Develop and deliver training programs for new and existing travel agents, ensuring they have the skills and knowledge to excel in their roles.
• Quality Assurance Specialist: Monitor and evaluate the quality of service provided by travel agents, identifying areas for improvement and implementing corrective actions.

Salary & Benefits

The estimated salary range for this position is $65,000 to $85,000 per year. In addition to a competitive salary, Perk offers a comprehensive benefits package that includes:

• Comprehensive health, dental, and vision insurance
• Generous paid time off and holidays
• Employee stock options
• Retirement savings plan with company match
• Employee travel discounts
• Wellness programs and resources
• Professional development opportunities

Perk Culture

At Perk, we are driven by our values, such as being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

We believe in empowering our employees to take ownership of their work and make a real impact. We foster a collaborative and supportive environment where everyone is encouraged to share their ideas and contribute to the company's success. We celebrate our achievements and recognize the contributions of our team members.

How to Apply

If you are a passionate and experienced travel professional looking for a challenging and rewarding opportunity, we encourage you to apply for the Senior Corporate Travel Agent position at Perk. To apply, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant skills and experience, and explain why you are a good fit for this role.

We look forward to hearing from you!

FAQ

1. What are the key responsibilities of a Senior Corporate Travel Agent?

   The key responsibilities include managing travel bookings, amendments, and cancellations, arranging domestic and international travel, providing excellent customer service, and maintaining client relationships.

2. What qualifications are required for this role?

   The required qualifications include proven experience as a Business Travel Consultant, proficiency in GDS systems, excellent customer service skills, and strong problem-solving abilities.

3. What skills are essential for success in this role?

   Essential skills include GDS proficiency, customer service, communication, problem-solving, and attention to detail.

4. What is the salary range for this position?

   The estimated salary range for this position is $65,000 to $85,000 per year.

5. What benefits does Perk offer?

   Perk offers a comprehensive benefits package that includes health insurance, paid time off, employee stock options, and a retirement savings plan.

6. What is the company culture like at Perk?

   Perk has a collaborative and supportive culture that values curiosity, purpose, and teamwork.

7. What opportunities are there for career growth at Perk?

   Perk offers various career paths, including Team Lead, Account Manager, Training Specialist, and Quality Assurance Specialist.

8. Where is the Chicago office located?

   The Chicago office is located in a modern and collaborative workspace in a vibrant area of the city.

9. How can I apply for this position?

   You can apply for this position by submitting your resume and cover letter through our online application portal.

10. What is Perk's mission?

    Perk’s mission is to power real work, with real impact, by eliminating shadow work and transforming how businesses work and how people feel at work.