Senior Implementation Specialist (DACH) - Barcelona, Spain

Are you a highly motivated and experienced implementation specialist with a passion for customer success? Do you thrive in a fast-paced, dynamic environment? If so, Perk (formerly TravelPerk) is looking for a Senior Implementation Specialist to join our growing team in Barcelona, Spain! In this role, you will be responsible for guiding our DACH (Germany, Austria, Switzerland) region customers through the onboarding process, ensuring they achieve maximum value from our travel and spend management platform.

Role Overview

As a Senior Implementation Specialist, you will be the primary point of contact for new DACH region customers during the critical implementation phase. You will leverage your expertise in project management, change management, and customer success to understand their unique needs and develop customized rollout plans. You will configure their accounts, provide training, and troubleshoot technical issues, ensuring a smooth and successful transition to the Perk platform.

This role requires a strong understanding of the DACH business culture and the ability to communicate effectively with stakeholders at all levels. You will collaborate closely with internal teams, including sales, customer success, and product, to ensure a seamless customer experience.

A Day in the Life

Here’s a glimpse into a typical day for a Senior Implementation Specialist at Perk:

• 9:00 AM: Start your day by reviewing your project pipeline and prioritizing tasks. Check your email for urgent customer requests or updates.
• 9:30 AM: Conduct a kickoff call with a new customer to understand their business objectives and gather requirements for the implementation process.
• 10:30 AM: Configure a customer's account, setting up travel policies, user roles, and integration with their accounting system.
• 12:00 PM: Lunch break – grab a bite to eat at one of Barcelona's many delicious restaurants or enjoy a meal in the Perk office.
• 1:00 PM: Prepare training materials for an upcoming webinar.
• 2:00 PM: Conduct a training session for new users, guiding them through the platform and demonstrating key features.
• 3:00 PM: Troubleshoot a technical issue reported by a customer, working with the engineering team to find a solution.
• 4:00 PM: Collaborate with the sales team to ensure a smooth handoff of a customer from the sales cycle to the implementation phase.
• 5:00 PM: Update project plans and communicate progress to customers and internal stakeholders.
• 6:00 PM: Wrap up your day by responding to emails and preparing for tomorrow's tasks.

Why Barcelona?

Barcelona is a vibrant and cosmopolitan city with a thriving tech scene. It offers a high quality of life, with beautiful beaches, world-class cuisine, and a rich cultural heritage. Barcelona is also a major hub for international business, making it an ideal location for Perk to expand its presence in Europe.

Working in Barcelona provides the opportunity to immerse yourself in a diverse and multicultural environment. You'll have access to a wide range of social and recreational activities, as well as opportunities for professional development and networking.

Career Path

At Perk, we are committed to providing our employees with opportunities for growth and advancement. As a Senior Implementation Specialist, you can progress to roles such as Implementation Manager, Customer Success Manager, or even leadership positions within the customer success organization. We also encourage our employees to explore different areas of the company and pursue their passions.

Salary & Benefits

Perk offers a competitive salary and benefits package, including:

• Competitive base salary
• Performance-based bonuses
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Employee stock options
• Paid parental leave
• Generous vacation policy
• Flexible work arrangements
• Professional development opportunities
• Company-sponsored events

Perk Culture

At Perk, we are driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.

We believe in creating a positive and inclusive work environment where everyone feels valued and respected. We encourage collaboration, innovation, and continuous learning. We are committed to providing our employees with the resources and support they need to succeed.

How to Apply

If you are a highly motivated and experienced implementation specialist with a passion for customer success, we encourage you to apply! Please submit your resume and cover letter through our online application portal. We look forward to hearing from you!

To apply, please visit the Perk careers page and search for the Senior Implementation Specialist (DACH) position in Barcelona.

FAQ

1. What is Perk?

   Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more.

2. What does a Senior Implementation Specialist do?

   A Senior Implementation Specialist guides new customers through the onboarding process, ensuring they achieve maximum value from the Perk platform. They configure accounts, provide training, and troubleshoot technical issues.

3. What skills are required for this role?

   Key skills include project management, change management, customer success, technical troubleshooting, communication, and knowledge of the DACH region.

4. What is the work environment like at Perk?

   Perk has a collaborative and supportive work environment where everyone feels valued and respected. We encourage innovation and continuous learning.

5. What are the career opportunities at Perk?

   Perk offers opportunities for growth and advancement, including roles such as Implementation Manager, Customer Success Manager, and leadership positions.

6. What is the salary range for this role?

   The salary range for this role is competitive and commensurate with experience. Please refer to the salary information provided in this job description.

7. What benefits does Perk offer?

   Perk offers a comprehensive benefits package, including health insurance, dental insurance, vision insurance, life insurance, disability insurance, employee stock options, and paid parental leave.

8. How do I apply for this position?

   Please submit your resume and cover letter through our online application portal. Visit the Perk careers page and search for the Senior Implementation Specialist (DACH) position in Barcelona.

9. What is the interview process like?

   The interview process typically involves a phone screening, a virtual interview with the hiring manager, and a final interview with the team.

10. What is Perk's mission?

    Perk’s mission is to power real work, with real impact by eliminating the shadow work that wastes hours, erodes morale, and saps innovation.