Senior Implementation Specialist (German Speaking) - Munich, Bavaria

Role Overview

As a Senior Implementation Specialist at Perk, you will be at the forefront of our mission to transform how businesses manage travel and spend. You will play a crucial role in ensuring that our SMB customers, particularly those in the DACH region, experience a seamless and successful onboarding process. Your primary responsibility will be to guide customers through the implementation of our Travel & Spend platform, ensuring efficient setup, rapid adoption, and immediate value realization. You'll act as a trusted advisor, leveraging your product knowledge, technical acumen, and strong communication skills to configure workflows, manage integrations, and troubleshoot issues. Your goal is to deliver a world-class onboarding journey that sets our customers up for long-term success.

A Day in the Life

Here’s a glimpse into a typical day for a Senior Implementation Specialist:

• Morning: You start your day by reviewing your project pipeline, prioritizing tasks, and preparing for upcoming customer calls. You might be leading a kickoff meeting with a new customer, walking them through the onboarding process and gathering key requirements. You also spend time configuring Travel & Spend policies based on customer specifications.
• Afternoon: In the afternoon, you focus on supporting ERP integrations, troubleshooting any issues that arise, and ensuring smooth data flow. You might also be coordinating with internal teams, such as Sales or Customer Success, to address customer needs and ensure a seamless experience.
• Throughout the Day: You'll be actively communicating with customers via email, phone, and video conferencing, providing guidance, answering questions, and resolving any concerns. You'll also be documenting your progress, updating project plans, and contributing to the improvement of our onboarding processes and materials.

Why Munich, Bavaria?

Munich is a vibrant and dynamic city, known for its rich culture, strong economy, and high quality of life. It's a hub for technology and innovation, making it an ideal location for Perk to attract top talent. Bavaria, as a whole, boasts a strong business environment and a highly skilled workforce, making it an excellent base for serving our DACH customers. Being located in Munich allows you to immerse yourself in the German business culture, build strong relationships with our customers, and experience the best that Germany has to offer.

Career Path

At Perk, we are committed to providing our employees with opportunities for growth and development. As a Senior Implementation Specialist, you can progress along several career paths, including:

• Lead Implementation Specialist: Take on leadership responsibilities, mentoring junior team members and leading complex onboarding projects.
• Implementation Manager: Manage a team of Implementation Specialists, overseeing project delivery and ensuring customer satisfaction.
• Customer Success Manager: Transition into a customer-facing role, focusing on building long-term relationships and driving customer value.
• Product Specialist: Leverage your product expertise to contribute to the development and improvement of our Travel & Spend platform.

Salary & Benefits

The salary range for this position is between 75,000 EUR and 100,000 EUR per year, depending on experience and qualifications. In addition to a competitive salary, we offer a comprehensive benefits package, including:

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Employee stock options
• Paid parental leave
• Generous vacation policy
• Wellness programs
• Travel perks and discounts
• Company-sponsored social events

Perk Culture

At Perk, we are driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. We are a diverse and inclusive company, committed to creating a workplace where everyone feels valued and respected. We foster a collaborative and supportive environment where employees are encouraged to learn, grow, and make a real impact.

How to Apply

If you are excited about this opportunity and believe you have the skills and experience to excel as a Senior Implementation Specialist, we encourage you to apply. Please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience, skills, and qualifications, and explain why you are interested in joining Perk.

FAQ

1. What is Perk? Perk is the intelligent platform for travel and spend management, automating everything from travel bookings to expenses, invoice processing, and more.
2. What is the DACH region? DACH refers to Germany (Deutschland), Austria (Österreich), and Switzerland (Schweiz).
3. What ERP systems does Perk integrate with? Perk integrates with a variety of ERP systems, including Spend Export File, DateV, and Xero.
4. What skills are required for this role? The key skills include implementation experience, knowledge of travel and expense management, ERP integration experience, strong communication skills, and fluency in German and English.
5. What are the responsibilities of a Senior Implementation Specialist? The responsibilities include leading onboarding projects, driving adoption, configuring Travel & Spend setups, coordinating stakeholders, and supporting ERP integrations.
6. What is the career path for this role? Potential career paths include Lead Implementation Specialist, Implementation Manager, Customer Success Manager, and Product Specialist.
7. What benefits does Perk offer? Perk offers a competitive salary and a comprehensive benefits package, including health insurance, dental insurance, vision insurance, and more.
8. What is the work environment like at Perk? Perk has a collaborative and supportive work environment, with a focus on innovation and customer success.
9. Is this a remote position? This position is located in Munich, Bavaria, Germany, and is not a remote position.
10. What is the interview process like? The interview process typically includes a phone screening, a virtual interview with the hiring manager, and a final interview with the team.