Senior People Partner - Customer Care and Support Functions at Perk

Role Overview

Perk is seeking a highly motivated and experienced Senior People Partner to join our team. In this role, you will partner closely with senior leaders across our Customer Care and Support Functions to embed ‘Best for Perk’ people strategies, which contribute to our high-performance culture. You will play a critical role in helping us scale our business, integrate new businesses, and evolve how we deliver for our customers.

As a Senior People Partner, you will lead and develop a team of People Partners and collaborate across the People Team to ensure alignment, consistency, and impact in everything we do. You will be a trusted partner to our Customer Care and Support Functions, providing strategic HR guidance and support to business leaders on a variety of HR topics, including talent management, performance management, employee relations, and organizational development.

A Day in the Life

Here's a glimpse into what a typical day might look like as a Senior People Partner at Perk:

• Start your day by reviewing employee engagement survey results and identifying areas for improvement within the Customer Care team.
• Meet with the VP of Customer Care to discuss upcoming organizational changes and develop a communication plan.
• Coach a People Partner on how to handle a complex employee relations issue.
• Conduct a training session on performance management best practices for managers in the Support Functions.
• Analyze HR data to identify trends in employee turnover and develop strategies to improve retention.
• Collaborate with the Talent Acquisition team to develop a sourcing strategy for critical roles in the Customer Care organization.
• Work on compensation planning.

Why Barcelona?

Barcelona is a vibrant and cosmopolitan city with a thriving tech scene. It offers a high quality of life, with a rich culture, beautiful beaches, and delicious food. Barcelona is also a major transportation hub, making it easy to travel to other parts of Europe and the world. Perk's office in Barcelona is located in a modern and well-connected area, providing employees with a comfortable and convenient work environment.

Career Path

At Perk, we are committed to providing our employees with opportunities for growth and development. As a Senior People Partner, you will have the opportunity to advance your career within the People Team or in other areas of the company. Potential career paths include:

• Head of People Partners
• Director of Human Resources
• VP of Human Resources
• Leadership roles in other departments

Salary & Benefits

Perk offers a competitive salary and benefits package, including:

• Competitive salary commensurate with experience
• Comprehensive health, dental, and vision insurance
• Generous paid time off policy
• Employee stock options
• Professional development opportunities
• Flexible work arrangements
• Employee discounts on travel and other perks

Perk Culture

At Perk, we are driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.

How to Apply

If you are a highly motivated and experienced HR professional with a passion for people, we encourage you to apply for this position. To apply, please submit your resume and cover letter through our online application portal.

FAQ

1. What is Perk?

   Perk (formerly TravelPerk) is the intelligent platform for travel and spend management.

2. What are Perk's values?

   Our values include being an owner, delivering a 7-star experience, and working as one team.

3. What is the company culture like at Perk?

   We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential.

4. Where is the Perk office located in Barcelona?

   Our office in Barcelona is located in a modern and well-connected area.

5. What are the benefits of working at Perk?

   We offer a competitive salary and benefits package, including health insurance, paid time off, and employee stock options.

6. What opportunities for growth and development are available at Perk?

   We are committed to providing our employees with opportunities for growth and development.

7. What is the hiring process like at Perk?

   The hiring process typically involves a phone screening, interviews with the hiring manager and team members, and a final interview with a senior leader.

8. What skills and experience are required for this role?

   We are looking for a highly motivated and experienced HR professional with a passion for people.

9. What is the work environment like at Perk?

   Our office is fast-paced and high-growth environment

10. What are the core responsibilities of the Senior People Partner?

    Strategic HR guidance, talent management, and employee relation management.