Senior QA Specialist (German Speaker) at Perk - Berlin

Are you a quality assurance expert with a passion for delivering exceptional customer service? Do you thrive in a fast-paced, global environment? If so, Perk is looking for a Senior QA Specialist to join our team in Berlin!

About Perk

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. We automate everything from travel bookings to expenses, invoice processing, and more, eliminating the shadow work that wastes hours and saps innovation. Trusted by more than 10,000 companies worldwide, we're on a mission to power real work, with real impact.

Role Overview

As a Senior QA Specialist, you will play a critical role in ensuring the quality of our customer service operations across our global BPO network. You will be the voice of the customer, ensuring that Perk delivers a consistent and premium service in eight countries simultaneously. You will analyze performance trends, coach vendor QA teams, and work closely with internal stakeholders to continuously improve our global service.

A Day in the Life

Here’s a glimpse into what your typical day might look like:

• Start your day by reviewing QA performance data from our vendor hubs, identifying any trends or areas needing attention.
• Conduct a training session for a vendor QA team, focusing on Perk's quality standards and best practices.
• Participate in a calibration session with internal stakeholders to ensure consistent evaluation of customer interactions.
• Analyze customer feedback and identify opportunities to improve our service processes.
• Collaborate with the product team to address any technical issues impacting customer service quality.
• Meet with vendor management to discuss performance metrics and address any concerns.
• Develop and maintain quality assurance documentation, including guidelines and checklists.
• Stay up-to-date with industry best practices and emerging trends in quality assurance.

Why Berlin?

Berlin is a vibrant and dynamic city with a thriving tech scene. It offers a high quality of life, affordable living costs, and a rich cultural heritage. As a Senior QA Specialist in Berlin, you will have the opportunity to work in a global company while enjoying all that this amazing city has to offer.

Career Path

At Perk, we are committed to providing our employees with opportunities for professional development and growth. As a Senior QA Specialist, you can advance your career by taking on additional responsibilities, mentoring junior team members, or specializing in a particular area of quality assurance. We also offer opportunities to move into other roles within the company, such as vendor management or training and development.

Salary & Benefits

Perk offers a competitive salary and benefits package, including:

• Competitive salary commensurate with experience
• Comprehensive health insurance
• Paid time off and holidays
• Employee assistance program
• Travel perks and discounts
• Company-sponsored events and activities
• Stock options

Perk Culture

At Perk, we are driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.

How to Apply

If you are interested in joining our team as a Senior QA Specialist, please submit your application online through our careers page. Be sure to include your resume and a cover letter highlighting your relevant experience and qualifications.

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of a Senior QA Specialist? The role involves monitoring QA performance, analyzing data, conducting training, and collaborating with stakeholders to improve service quality.
2. What qualifications are required for this role? We seek candidates with proven QA experience, fluency in German and English, strong analytical skills, and coaching experience.
3. What is the career path for this position? Opportunities include advancement within QA, mentoring roles, or transitions to vendor management or training.
4. What benefits does Perk offer? Perk provides a competitive salary, health insurance, paid time off, employee assistance, travel perks, and stock options.
5. What is the company culture like at Perk? Perk values ownership, exceptional service, teamwork, curiosity, and a growth mindset.
6. Is this role remote friendly? This role is based in our Berlin office and requires on-site presence.
7. What kind of technology do you use? We use a variety of tools to measure the quality of customer interactions.
8. How quickly are you looking to fill this position? We are looking to fill this position as soon as possible.
9. What does the interview process look like? The interview process typically involves a phone screening, a virtual interview with the hiring manager, and a final interview with the team.
10. Are there any relocation options? There are no relocation options for this role.

We are excited to hear from you!