Senior SMB Account Manager at Perk - Boston, Massachusetts

Role Overview

Perk is seeking a highly motivated and customer-focused Senior SMB Account Manager to join our growing team in Boston. In this role, you will be responsible for managing a portfolio of top SMB customers, building strategic partnerships, and driving customer satisfaction, retention, and expansion. You will work closely with key stakeholders and C-suite decision-makers to understand their business goals and challenges, and provide consultative support to help them maximize the value of the Perk platform.

A Day in the Life

As a Senior SMB Account Manager, your day will typically involve:

• Managing a portfolio of SMB accounts, acting as the main point of contact.
• Conducting regular check-ins and business reviews with customers.
• Identifying and pursuing upsell and expansion opportunities.
• Analyzing customer data to identify trends and areas for improvement.
• Creating and delivering presentations to customers.
• Collaborating with Sales, Product, and Customer Support teams.
• Resolving customer issues in a timely and effective manner.
• Developing and implementing strategies to improve customer retention.

Why Boston?

Boston is a vibrant city with a thriving tech scene and a rich history. It offers a great quality of life, with excellent schools, hospitals, and cultural attractions. Boston is also a major hub for travel and transportation, making it easy to connect with customers and colleagues around the world.

Career Path

At Perk, we are committed to providing our employees with opportunities for professional growth and development. As a Senior SMB Account Manager, you will have the opportunity to advance your career by taking on additional responsibilities, mentoring junior team members, or specializing in a particular area of account management. You may also have the opportunity to move into leadership roles within the company.

Salary & Benefits

Perk offers a competitive salary and benefits package, including health, dental, and vision insurance, a 401(k) plan with company match, employee stock options, and a generous paid time off policy. The estimated salary range for this role in Boston is $110,000 to $150,000 per year, commensurate with experience.

Perk Culture

At Perk, we are driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.

How to Apply

To apply for the Senior SMB Account Manager position, please submit your resume and cover letter through our online application portal. We look forward to hearing from you!

FAQ

1. What is Perk? Perk is the intelligent platform for travel and spend management.
2. What does Perk do? Perk automates everything from travel bookings to expenses, invoice processing, and more.
3. How many companies trust Perk? More than 10,000 companies worldwide.
4. Where are Perk's headquarters? London and Boston.
5. How many people work at Perk? More than 1,800 people.
6. What are Perk's values? Being an owner, delivering a 7-star experience, and working as one team.
7. What skills are important for this role? Account management, customer success, data analysis, and communication skills are crucial.
8. What experience is required? 5+ years of experience in Account Management or Customer Success, preferably within a SaaS environment.
9. What are the benefits of working at Perk? Competitive salary, health insurance, 401(k), and opportunities for professional growth.
10. How do I apply? Submit your resume and cover letter through our online application portal.