Senior SMB Account Manager at Perk - Chicago, Illinois

Are you a customer-focused and results-driven professional with a passion for building strategic partnerships? Perk (formerly TravelPerk) is seeking a Senior SMB Account Manager to join our high-growth Account Management Team in Chicago, Illinois. In this role, you will be the primary driver of satisfaction, retention, and expansion within our most valuable SMB portfolios. You’ll navigate a fast-paced, hyper-growth environment with a "roll-up-your-sleeves" attitude, while also designing frameworks and optimizations that will help our entire team scale.

Role Overview

As a Senior SMB Account Manager, you will be responsible for managing a portfolio of top SMB customers, building multi-threaded relationships with key stakeholders and C-suite decision-makers. You will gain a deep understanding of your customers’ business goals and ensure they maximize the Perk platform while identifying profitable upsell and expansion opportunities. This role requires a strategic thinker with a data-driven approach and excellent communication skills.

A Day in the Life

Here’s a glimpse into a typical day for a Senior SMB Account Manager at Perk:

• Start your day by reviewing your portfolio of accounts and identifying any urgent issues or opportunities.
• Prepare for and conduct Quarterly Business Reviews (QBRs) with key clients, presenting data-driven insights and actionable recommendations.
• Meet with internal teams, such as Sales, Product, and Customer Support, to address client needs and advocate for product improvements.
• Identify and pursue upsell and expansion opportunities within your portfolio.
• Develop and implement strategies to improve customer satisfaction and retention.
• Create templated reporting frameworks for the wider team to adopt.
• Stay up-to-date on industry trends and competitor activities.

Why Chicago?

Chicago is a vibrant and diverse city with a thriving business community. It offers a great quality of life, with access to world-class cultural attractions, restaurants, and entertainment. Chicago is also a major transportation hub, making it easy to travel to other parts of the country and the world. Perk's Chicago office provides a dynamic and collaborative work environment, fostering innovation and growth. Being located in Chicago allows you to tap into a diverse talent pool and build strong relationships with local businesses.

Career Path

At Perk, we are committed to the growth and development of our employees. The Senior SMB Account Manager role is a great stepping stone to other leadership positions within the company. Potential career paths include:

• Manager, Account Management
• Director, Account Management
• VP, Customer Success

Salary & Benefits

The estimated salary range for this position in Chicago, Illinois is $100,000 - $140,000 per year. We also offer a comprehensive benefits package, including:

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid time off
• Paid parental leave
• 401(k) with company match
• Stock options

Perk Culture

At Perk, we are driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. We’re a global company with a diverse and inclusive culture, where everyone feels valued and respected.

How to Apply

If you’re excited about having a real impact and shaping how millions of people experience work, we’d love to hear from you. Visit our careers page to apply for the Senior SMB Account Manager position in Chicago. Submit your resume and cover letter, highlighting your relevant experience and qualifications.

Frequently Asked Questions (FAQ)

1. What does Perk do? Perk is the intelligent platform for travel and spend management, automating everything from travel bookings to expenses and invoice processing.
2. How many employees does Perk have? Perk has over 1,800 employees across 12 offices globally.
3. What are Perk's core values? Perk's core values include being an owner, delivering a 7-star experience, and working as one team.
4. What is the company culture like? Perk has a diverse and inclusive culture that values curiosity, purpose, and mindset.
5. What are the benefits of working at Perk? Perk offers a competitive salary and benefits package, including health insurance, paid time off, and stock options.
6. What is the career path for this role? Potential career paths include Manager, Account Management; Director, Account Management; and VP, Customer Success.
7. What skills are required for this role? Key skills include account management, strategic partnerships, data analysis, and communication.
8. What qualifications are required for this role? The ideal candidate will have 5+ years of experience in account management or customer success, preferably in the SaaS industry.
9. What is the interview process like? The interview process typically includes a phone screening, an interview with the hiring manager, and an interview with other team members.
10. What opportunities for professional development are available? Perk offers various professional development opportunities, including training programs and mentorship opportunities.