SMB Account Manager - Perk (AmTrav) - Chicago, Illinois

Role Overview

As an SMB Account Manager at Perk, working under the AmTrav division, you will be responsible for managing and growing a portfolio of small and medium-sized business clients. Your primary focus will be on building strong relationships with clients, understanding their business needs, and ensuring they maximize their usage of AmTrav's travel management platform. You will leverage data analytics to provide valuable insights, identify growth opportunities, and contribute to the overall success of the Perk Group. This role requires a proactive and customer-centric individual with a passion for travel and a proven track record in account management.

A Day in the Life

A typical day for an SMB Account Manager at Perk might involve: * Checking in on customer accounts and proactively reaching out to key contacts. * Analyzing customer travel data to identify trends and opportunities for cost savings. * Preparing and delivering business reviews to senior stakeholders at client companies. * Identifying and pursuing up-selling and cross-selling opportunities. * Collaborating with internal teams to resolve customer issues and ensure satisfaction. * Attending team meetings to share best practices and align on strategies. * Staying up-to-date on industry news and trends. * Building rapport with clients through regular communication and in-person meetings (when appropriate). * Troubleshooting and resolving technical issues related to the AmTrav platform. * Working on strategies to increase customer retention rates.

Why Chicago?

Chicago is a major hub for business and innovation, making it an ideal location for Perk to have a presence. The city offers a diverse talent pool, a thriving business community, and a central location with easy access to other major cities. Additionally, Chicago boasts a high quality of life, with world-class cultural attractions, diverse neighborhoods, and a vibrant culinary scene. Working in Chicago provides opportunities for professional growth and personal enrichment.

Career Path

At Perk, we are committed to providing our employees with opportunities for growth and development. The career path for an SMB Account Manager may include: * Senior Account Manager * Team Lead * Account Director * Sales Manager * Customer Success Manager * Strategic Account Manager We provide ongoing training and mentorship to help our employees reach their full potential and advance their careers within the company.

Salary & Benefits

Perk offers a competitive salary and benefits package, including: * Competitive base salary commensurate with experience * Comprehensive health, dental, and vision insurance * Paid time off and holidays * Opportunities for professional development * Stock options or equity in the company * Employee travel discounts * Flexible work arrangements * Company-sponsored events and activities

Perk Culture

At Perk, we are driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. We foster a collaborative and supportive work environment where employees are encouraged to share their ideas and contribute to the success of the company. We believe in creating a culture where everyone feels valued, respected, and empowered to do their best work.

How to Apply

If you are a dynamic and driven individual with a passion for account management and travel, we encourage you to apply for the SMB Account Manager position at Perk. To apply, please submit your resume and cover letter through our online application portal. We look forward to hearing from you!

FAQ

1. **What is Perk?** Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. We automate everything from travel bookings to expenses, invoice processing, and more. 2. **What is AmTrav?** AmTrav is part of the Perk Group, redefining how businesses budget, book, and manage travel. 3. **What are the key responsibilities of an SMB Account Manager?** Managing a portfolio of SMB accounts, building strong client relationships, identifying growth opportunities, and providing data-driven insights. 4. **What qualifications are required for this role?** A Bachelor's degree, 3+ years of account management experience, and strong communication and analytical skills. 5. **What is the career path for an SMB Account Manager at Perk?** Potential career paths include Senior Account Manager, Team Lead, Account Director, and Sales Manager. 6. **What is the salary range for this position?** The salary range for this position is competitive and commensurate with experience, typically ranging from $85,000 to $125,000 per year. 7. **What benefits does Perk offer?** Perk offers a comprehensive benefits package, including health insurance, paid time off, and employee travel discounts. 8. **What is the company culture like at Perk?** Perk fosters a collaborative, supportive, and innovative work environment where employees are encouraged to grow and develop. 9. **How do I apply for this position?** You can apply by submitting your resume and cover letter through our online application portal. 10. **What opportunities for professional development are available at Perk?** Perk provides ongoing training and mentorship to help employees reach their full potential and advance their careers.