TechOps Specialist at Perk: Powering Real Work in Birmingham

Are you a tech enthusiast with a passion for providing exceptional IT support? Do you thrive in a fast-paced, dynamic environment where you can make a real impact? If so, Perk is looking for you! We are seeking an ambitious and knowledgeable TechOps Specialist to join our team in Birmingham and help us build a world-class IT experience for our employees.

About Perk

Perk is the intelligent platform for travel and spend management. We are dedicated to eliminating the time-consuming, manual work that gets in the way of real work. Our tools automate everything from travel bookings to expenses and invoice processing, freeing up our employees to focus on what matters most: innovation and impact.

Trusted by over 10,000 companies worldwide, including Wise, On Running, and Fabletics, we are tackling the $1.7 trillion problem of lost productivity caused by shadow work. With over 1,800 employees across 12 global offices, Perk is a dynamic and growing company that values curiosity, purpose, and a growth mindset.

About the Role: TechOps Specialist

As a TechOps Specialist at Perk, you will be an instrumental part of every aspect of IT. From providing day-to-day support to our employees to delivering large-scale projects that shape the future of our company, you will have the opportunity to make a significant impact. You will need to be adaptable, people-focused, and passionate about learning how things work in IT.

This role is based in our Birmingham office, requiring you to be on-site at least four days per week to ensure seamless collaboration and support.

A Day in the Life of a TechOps Specialist

Here's a glimpse into what your day might look like:

• Morning: Start your day by reviewing the Zendesk ticketing system and prioritizing incoming support requests. You might assist an employee with a software installation issue, troubleshoot a network connectivity problem, or configure a new laptop for a new hire.
• Mid-day: Participate in a team meeting to discuss ongoing projects and share updates. You might be working on deploying a new security patch to all endpoint devices, implementing a new integration in Okta, or improving the automation of user onboarding processes.
• Afternoon: Focus on longer-term projects, such as updating documentation, managing IT assets, or researching new technologies. You might also collaborate with other IT team members to resolve complex technical issues or implement new security measures.
• End of Day: Wrap up any outstanding tasks, respond to remaining support requests, and prepare for the next day. You'll ensure that all systems are running smoothly and that employees have the support they need to be productive.

Why Birmingham?

Birmingham is a vibrant and growing city with a thriving tech scene. As the second-largest city in the United Kingdom, Birmingham offers a diverse range of cultural attractions, entertainment options, and career opportunities. Our Birmingham office is located in a central location, providing easy access to transportation and local amenities. By being based in Birmingham, you'll be part of a dynamic and collaborative team, working alongside talented professionals who are passionate about technology and innovation.

Career Path for a TechOps Specialist

At Perk, we are committed to providing our employees with opportunities for growth and development. As a TechOps Specialist, you will have the chance to expand your skills and knowledge in various areas of IT. Potential career paths within Perk could include:

• Senior TechOps Specialist: Take on more complex technical challenges and mentor junior team members.
• System Administrator: Focus on managing and maintaining our core IT infrastructure.
• Security Engineer: Specialize in protecting our systems and data from cyber threats.
• IT Manager: Lead a team of IT professionals and oversee all aspects of IT operations.

Salary and Benefits

Perk offers a competitive salary and benefits package that is designed to attract and retain top talent. The estimated salary range for a TechOps Specialist in Birmingham is £35,000 to £55,000 per year, depending on experience and qualifications.

In addition to a competitive salary, Perk also offers a comprehensive benefits package, including:

• Comprehensive health insurance
• Generous paid time off policy
• Pension plan
• Employee stock options
• Company-sponsored social events
• Wellness programs
• Travel perks and discounts
• Flexible working arrangements where possible
• Employee assistance program (EAP)
• Life insurance
• Disability insurance

Perk Culture: Be an Owner, Deliver a 7-Star Experience

At Perk, we are driven by our values, including being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. We foster a collaborative and inclusive work environment where everyone feels empowered to contribute their best work.

How to Apply

If you are excited about the opportunity to join our team as a TechOps Specialist and help shape the future of work, we encourage you to apply! Please submit your resume and cover letter through our online application portal. We look forward to hearing from you!

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of a TechOps Specialist?

   A TechOps Specialist is responsible for providing technical support to employees, managing IT assets, configuring and maintaining MDM tools, administering Okta and Google Workspace, and assisting in maintaining network infrastructure.

2. What qualifications are required for this role?

   The ideal candidate will have proven experience in IT support, a strong understanding of computer systems and networks, experience with MDM solutions and identity management platforms, and excellent troubleshooting and communication skills.

3. What is the salary range for a TechOps Specialist in Birmingham?

   The estimated salary range is £35,000 to £55,000 per year, depending on experience and qualifications.

4. What benefits does Perk offer to its employees?

   Perk offers a comprehensive benefits package, including health insurance, paid time off, a pension plan, employee stock options, and various other perks.

5. What is the work environment like at Perk?

   Perk fosters a collaborative and inclusive work environment where everyone feels empowered to contribute their best work. We value curiosity, purpose, and a growth mindset.

6. What opportunities are there for career growth at Perk?

   Perk is committed to providing employees with opportunities for growth and development. Potential career paths include Senior TechOps Specialist, System Administrator, Security Engineer, and IT Manager.

7. How many days per week is this role required to be on-site?

   This role requires you to be in the Birmingham office at least four days per week.

8. What tools and technologies will I be working with?

   You will be working with a variety of tools and technologies, including Zendesk, Okta, Google Workspace, MDM solutions, Windows, macOS, and various SaaS applications.

9. Is there any travel required for this position?

   Minimal travel may be required for training or team meetings.

10. What is Perk's approach to Diversity and Inclusion?

    Perk is dedicated to fostering an inclusive and diverse work environment. We believe in equal opportunity and value diversity in our workforce. We celebrate individual differences and are committed to creating a welcoming and supportive environment for all employees.