## Travel Fulfillment Support Advisor - Chicago, Illinois Are you a travel enthusiast with a passion for providing exceptional customer service? Do you thrive in a fast-paced environment where you can use your problem-solving skills to make a difference? If so, Perk (formerly TravelPerk) is looking for a motivated Travel Fulfillment Support Advisor to join our dynamic team in Chicago, Illinois! In this role, you'll play a crucial part in ensuring our clients' travel needs are met efficiently and effectively. ### Role Overview As a Travel Fulfillment Support Advisor, you will be responsible for fulfilling travel requests for our clients, primarily focusing on air, car, and hotel bookings. You'll utilize our proprietary booking system, ATOM, to research and book travel arrangements, communicate with vendors to confirm reservations, and resolve any issues that may arise. Your strong communication skills, attention to detail, and ability to prioritize tasks will be essential to your success in this role. ### A Day in the Life Here’s a glimpse into what your day might look like as a Travel Fulfillment Support Advisor: * **Morning:** You start your day by checking your queue for new travel requests. You review each request carefully, paying close attention to the client's preferences and requirements. * **Booking and Confirmation:** You use ATOM to search for the best flight, hotel, and car rental options that meet the client's needs. Once you've found suitable options, you book the reservations and confirm them with the vendors. * **Communication:** You communicate with airlines, hotels, and car rental companies via phone and email to confirm bookings, request special arrangements, and resolve any issues. * **Problem Solving:** You encounter a problem with a booking – a flight is delayed or a hotel room is unavailable. You use your problem-solving skills to find alternative solutions and ensure the client's travel plans are not disrupted. * **Documentation:** You meticulously document all communication and actions taken in the system, ensuring a clear record of the travel arrangements. * **Afternoon:** You continue to work on new travel requests, follow up on existing bookings, and provide excellent customer service to our clients. * **Collaboration:** You collaborate with team members to share knowledge, troubleshoot issues, and ensure seamless service delivery. ### Why Chicago, Illinois? Chicago is a vibrant and bustling metropolis with a thriving travel industry. Located on the shores of Lake Michigan, Chicago boasts world-class museums, stunning architecture, and a diverse culinary scene. The city is also a major transportation hub, making it an ideal location for a travel-related role. Working in Chicago offers numerous advantages, including: * **Career Opportunities:** Chicago has a diverse economy with many opportunities for career growth and advancement. * **Cultural Attractions:** The city is home to world-renowned museums, theaters, and music venues. * **Food Scene:** Chicago offers a wide variety of dining options, from casual eateries to Michelin-starred restaurants. * **Transportation:** The city has a comprehensive public transportation system, making it easy to get around. * **Cost of Living:** While Chicago can be expensive, the cost of living is generally lower than in other major cities like New York or San Francisco. ### Career Path Perk is committed to providing opportunities for career growth and development. As a Travel Fulfillment Support Advisor, you'll have the opportunity to advance within the company, potentially moving into roles such as: * **Senior Travel Fulfillment Support Advisor:** Providing mentorship and guidance to junior team members, handling more complex travel requests, and taking on additional responsibilities. * **Team Lead:** Supervising a team of Travel Fulfillment Support Advisors, ensuring performance targets are met, and providing coaching and training. * **Quality Assurance Specialist:** Monitoring the quality of travel fulfillment services, identifying areas for improvement, and developing training programs. * **Training Specialist:** Delivering training programs to new and existing Travel Fulfillment Support Advisors. ### Salary and Benefits Perk offers a competitive salary and benefits package, including: * **Estimated Salary Range:** $40,000 - $55,000 per year (depending on experience and qualifications) * **Health Insurance:** Comprehensive medical, dental, and vision coverage * **Paid Time Off:** Generous vacation, sick leave, and holiday pay * **Retirement Plan:** 401(k) plan with company match * **Employee Assistance Program (EAP):** Confidential counseling and support services * **Travel Discounts:** Access to discounted travel rates for personal travel ### Perk Culture At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We believe in empowering our employees to take ownership of their work, providing them with the resources and support they need to succeed. We foster a collaborative and supportive environment where teamwork is essential. ### How to Apply If you are excited about the opportunity to join our team as a Travel Fulfillment Support Advisor, we encourage you to apply! Please submit your resume and cover letter through our online application portal. We look forward to hearing from you! ### Frequently Asked Questions (FAQ) 1. **What is Perk?** Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Our tools automate everything from travel bookings to expenses, invoice processing, and more. 2. **What does a Travel Fulfillment Support Advisor do?** They fulfill travel requests, communicate with vendors, and ensure excellent customer service. 3. **What skills are needed for this role?** Strong communication, problem-solving, and attention to detail are crucial. 4. **What is the work environment like at Perk?** Collaborative, supportive, and fast-paced. 5. **What are the career growth opportunities?** Opportunities to advance into senior roles, team leadership, and training positions. 6. **What benefits does Perk offer?** Competitive salary, health insurance, paid time off, and retirement plan. 7. **Is there room for advancement?** Yes, Perk encourages internal promotions. 8. **Does Perk offer travel discounts?** Yes, Perk offers travel discounts to its employees. 9. **What kind of training is provided?** Comprehensive training on our systems and processes. 10. **How can I learn more about Perk's culture?** Visit our website or social media pages to learn more about our company culture.