Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets, and it starts with our people. As an Assistant Store Manager - Customer Experience in Alexandria, Virginia, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, reflecting our commitment to your professional journey.
Role Overview
The Experience Leader (ELR) provides exceptional leadership to drive the pet parent experience through culture and strategies. You'll share responsibility for team safety, pet welfare, daily operations, and financial results in our vibrant Alexandria store. This full-time role demands flexibility for evenings, weekends, and holidays.
Key Responsibilities
- People Leadership: Recruit, hire, coach, and develop associates; manage labor, training, and recognition to boost engagement.
- Store Experience: Oversee services like salon, training, hotel, and adoptions; handle pet parent concerns and ensure pet safety.
- Business Management: Drive sales, control P&L metrics, manage expenses, and optimize scheduling for growth.
Experience & Skills
Ideal candidates bring 3-5 years of retail leadership in customer-focused settings, strong communication, computer proficiency, and composure under pressure. Passion for pets and leadership excellence are key.
Benefits
Enjoy paid weekly wages, health & wellness benefits, 401k with company match, PTO, associate discounts, tuition assistance, and clear career pathing. Join a team that values your growth as much as pet happiness.
Locations
- Alexandria, Virginia, United States
Salary
52,000 - 68,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- People Leadershipintermediate
- Customer Service Excellenceintermediate
- Team Coaching & Developmentintermediate
- Business Operations Managementintermediate
- Pet Safety & Welfareintermediate
- Retail Sales & P&L Accountabilityintermediate
Required Qualifications
- 3-5 years retail leadership or customer-focused experience (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
Responsibilities
- Lead associate hiring, coaching, development, and performance management
- Drive exceptional pet parent experiences across in-store, phone, and online channels
- Oversee PetSmart services including salon, training, hotel, day camp, live pet sales, and adoptions
- Manage store P&L, expenses, labor scheduling, and business growth initiatives
- Ensure compliance with policies, pet safety protocols, and conduct monthly services walks
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets, and it starts with our people. As an Assistant Store Manager - Customer Experience in Alexandria, Virginia, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, reflecting our commitment to your professional journey.
Role Overview
The Experience Leader (ELR) provides exceptional leadership to drive the pet parent experience through culture and strategies. You'll share responsibility for team safety, pet welfare, daily operations, and financial results in our vibrant Alexandria store. This full-time role demands flexibility for evenings, weekends, and holidays.
Key Responsibilities
- People Leadership: Recruit, hire, coach, and develop associates; manage labor, training, and recognition to boost engagement.
- Store Experience: Oversee services like salon, training, hotel, and adoptions; handle pet parent concerns and ensure pet safety.
- Business Management: Drive sales, control P&L metrics, manage expenses, and optimize scheduling for growth.
Experience & Skills
Ideal candidates bring 3-5 years of retail leadership in customer-focused settings, strong communication, computer proficiency, and composure under pressure. Passion for pets and leadership excellence are key.
Benefits
Enjoy paid weekly wages, health & wellness benefits, 401k with company match, PTO, associate discounts, tuition assistance, and clear career pathing. Join a team that values your growth as much as pet happiness.
Locations
- Alexandria, Virginia, United States
Salary
52,000 - 68,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- People Leadershipintermediate
- Customer Service Excellenceintermediate
- Team Coaching & Developmentintermediate
- Business Operations Managementintermediate
- Pet Safety & Welfareintermediate
- Retail Sales & P&L Accountabilityintermediate
Required Qualifications
- 3-5 years retail leadership or customer-focused experience (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
Responsibilities
- Lead associate hiring, coaching, development, and performance management
- Drive exceptional pet parent experiences across in-store, phone, and online channels
- Oversee PetSmart services including salon, training, hotel, day camp, live pet sales, and adoptions
- Manage store P&L, expenses, labor scheduling, and business growth initiatives
- Ensure compliance with policies, pet safety protocols, and conduct monthly services walks
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs