Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets, and it starts with our passionate team. As an Assistant Store Manager - Customer Experience in Amherst, New York, you'll create meaningful moments for pets and their families while building a rewarding career. We empower associates with tools, resources, and growth opportunities in a supportive environment focused on your success.
Role Overview
The Experience Leader (ELR) provides exceptional leadership to drive the pet parent experience, uphold company values, and achieve business results. Share responsibility for team safety, pet welfare, daily operations, and store financial outcomes in our vibrant Amherst location.
Key Responsibilities
- People Leadership: Recruit, interview, coach, and develop associates; manage labor, training, and recognition to boost engagement.
- Store Experience: Lead pet parent interactions, oversee services like salon and training, ensure pet safety, and execute store events.
- Business Management: Drive sales, control P&L metrics, manage expenses, and optimize operations with home office support.
Experience & Skills
Bring 3-5 years of retail leadership in a customer-focused setting. Full-time flexibility for evenings, weekends, and holidays is essential. Excel in computer skills, communication, and staying composed under pressure. Passion for pets and leadership sets you apart.
Benefits
Enjoy paid weekly wages, health & wellness coverage, 401k with match, PTO, associate discounts, tuition assistance, and clear career paths with development programs.
Locations
- Amherst, New York, United States
Salary
48,000 - 62,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Leadership and team managementintermediate
- Customer service excellenceintermediate
- Pet safety and health protocolsintermediate
- Business operations and P&L managementintermediate
- Recruiting and coachingintermediate
- Communication and conflict resolutionintermediate
Required Qualifications
- 3-5 years retail leadership or customer-focused experience (experience)
- Full-time availability including evenings, weekends, holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
Responsibilities
- Lead people through recruiting, coaching, task delegation, and associate development
- Drive exceptional pet parent experiences across in-store, phone, and online channels
- Oversee PetSmart services including salon, training, hotel, day camp, live pet sales, and adoptions
- Manage store operations, financial targets, expenses, and compliance with policies
- Ensure pet safety, conduct services walks, and handle emergencies like vet transports
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing
- general: Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets, and it starts with our passionate team. As an Assistant Store Manager - Customer Experience in Amherst, New York, you'll create meaningful moments for pets and their families while building a rewarding career. We empower associates with tools, resources, and growth opportunities in a supportive environment focused on your success.
Role Overview
The Experience Leader (ELR) provides exceptional leadership to drive the pet parent experience, uphold company values, and achieve business results. Share responsibility for team safety, pet welfare, daily operations, and store financial outcomes in our vibrant Amherst location.
Key Responsibilities
- People Leadership: Recruit, interview, coach, and develop associates; manage labor, training, and recognition to boost engagement.
- Store Experience: Lead pet parent interactions, oversee services like salon and training, ensure pet safety, and execute store events.
- Business Management: Drive sales, control P&L metrics, manage expenses, and optimize operations with home office support.
Experience & Skills
Bring 3-5 years of retail leadership in a customer-focused setting. Full-time flexibility for evenings, weekends, and holidays is essential. Excel in computer skills, communication, and staying composed under pressure. Passion for pets and leadership sets you apart.
Benefits
Enjoy paid weekly wages, health & wellness coverage, 401k with match, PTO, associate discounts, tuition assistance, and clear career paths with development programs.
Locations
- Amherst, New York, United States
Salary
48,000 - 62,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Leadership and team managementintermediate
- Customer service excellenceintermediate
- Pet safety and health protocolsintermediate
- Business operations and P&L managementintermediate
- Recruiting and coachingintermediate
- Communication and conflict resolutionintermediate
Required Qualifications
- 3-5 years retail leadership or customer-focused experience (experience)
- Full-time availability including evenings, weekends, holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
Responsibilities
- Lead people through recruiting, coaching, task delegation, and associate development
- Drive exceptional pet parent experiences across in-store, phone, and online channels
- Oversee PetSmart services including salon, training, hotel, day camp, live pet sales, and adoptions
- Manage store operations, financial targets, expenses, and compliance with policies
- Ensure pet safety, conduct services walks, and handle emergencies like vet transports
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing
- general: Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs