Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets, and it starts with our passionate team. As an Assistant Store Manager - Customer Experience in Arlington, Texas, you'll create meaningful moments for pets and their families while building a rewarding career. We empower associates with tools, resources, and growth opportunities in a supportive environment focused on your success.
Role Overview
The Experience Leader (ELR) provides exemplary leadership to drive the pet parent experience through culture and strategy. Share responsibility for team safety, pet welfare, daily operations, and financial results. Lead with full-time flexibility, including evenings, weekends, and holidays, in our vibrant Arlington store.
Key Responsibilities
- People Leadership: Recruit, hire, coach, and develop associates; manage labor, training, and recognition to boost engagement.
- Store Experience: Oversee services (salon, training, hotel, day camp), events, adoptions; ensure pet safety and resolve parent concerns.
- Business Management: Drive sales, control shrink and expenses; collaborate on scheduling and P&L goals.
Experience & Skills
Bring 3-5 years of retail leadership in customer-focused settings. Excel in computer proficiency, communication, and composure under pressure. Passion for pets and leadership is key—no advanced degree required, just proven results.
Benefits
Enjoy paid weekly wages, health & wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and clear career paths. Join a team that values your growth and celebrates your contributions daily.
Locations
- Arlington, Texas, United States
Salary
48,000 - 62,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Retail Leadershipintermediate
- Team Managementintermediate
- Customer Service Excellenceintermediate
- Pet Safety & Welfareintermediate
- Business Operationsintermediate
- Communication & Coachingintermediate
Required Qualifications
- 3-5 years retail leadership or customer-focused experience (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
Responsibilities
- Lead people initiatives including recruiting, hiring, coaching, and associate development
- Drive exceptional pet parent experiences across in-store, phone, and online channels
- Oversee PetSmart services like salon, training, hotel, day camp, live pet sales, and adoptions
- Manage store P&L including sales targets, shrink control, labor, and expenses
- Ensure compliance with policies, pet safety, and conduct monthly services walks
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets, and it starts with our passionate team. As an Assistant Store Manager - Customer Experience in Arlington, Texas, you'll create meaningful moments for pets and their families while building a rewarding career. We empower associates with tools, resources, and growth opportunities in a supportive environment focused on your success.
Role Overview
The Experience Leader (ELR) provides exemplary leadership to drive the pet parent experience through culture and strategy. Share responsibility for team safety, pet welfare, daily operations, and financial results. Lead with full-time flexibility, including evenings, weekends, and holidays, in our vibrant Arlington store.
Key Responsibilities
- People Leadership: Recruit, hire, coach, and develop associates; manage labor, training, and recognition to boost engagement.
- Store Experience: Oversee services (salon, training, hotel, day camp), events, adoptions; ensure pet safety and resolve parent concerns.
- Business Management: Drive sales, control shrink and expenses; collaborate on scheduling and P&L goals.
Experience & Skills
Bring 3-5 years of retail leadership in customer-focused settings. Excel in computer proficiency, communication, and composure under pressure. Passion for pets and leadership is key—no advanced degree required, just proven results.
Benefits
Enjoy paid weekly wages, health & wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and clear career paths. Join a team that values your growth and celebrates your contributions daily.
Locations
- Arlington, Texas, United States
Salary
48,000 - 62,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Retail Leadershipintermediate
- Team Managementintermediate
- Customer Service Excellenceintermediate
- Pet Safety & Welfareintermediate
- Business Operationsintermediate
- Communication & Coachingintermediate
Required Qualifications
- 3-5 years retail leadership or customer-focused experience (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
Responsibilities
- Lead people initiatives including recruiting, hiring, coaching, and associate development
- Drive exceptional pet parent experiences across in-store, phone, and online channels
- Oversee PetSmart services like salon, training, hotel, day camp, live pet sales, and adoptions
- Manage store P&L including sales targets, shrink control, labor, and expenses
- Ensure compliance with policies, pet safety, and conduct monthly services walks
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs