Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As an Assistant Store Manager - Customer Experience in Bastrop, Texas, you'll play a vital role in creating meaningful experiences for pets and their families. We empower our teams with tools, resources, and growth opportunities in a supportive environment where every associate matters. Join a company that values pet passion, career development, and community impact through events like adoptions and store services.
Role Overview
The Experience Leader (ELR) provides exceptional leadership to drive the pet parent experience, uphold company values, and achieve business results. This full-time role shares responsibility for team safety, pet welfare, daily operations, and store financial outcomes. Located in Bastrop, Texas, you'll lead with flexibility across evenings, weekends, and holidays.
Key Responsibilities
- People Leadership: Recruit, hire, coach, and develop associates; manage labor, training, onboarding, and grievances; delegate tasks and ensure alignment with company priorities.
- Store Experience: Oversee pet parent interactions, services (salon, training, hotel, day camp), live pet sales, adoptions, and events; conduct monthly services walks and respond to pet health issues.
- Business Management: Drive sales, control shrink and expenses, optimize scheduling, and leverage resources for store improvements and P&L targets.
Experience & Skills
Ideal candidates bring 3-5 years of retail leadership in customer-focused settings, full availability, computer proficiency, strong communication, and composure under pressure. Passion for pets and proven ability to lead teams to success are essential.
Benefits
Enjoy competitive pay, paid weekly, health & wellness benefits, 401k with company match, PTO for full-time associates, associate discounts, tuition assistance, career pathing, and development opportunities. Grow your career while making a difference for pets!
Locations
- Bastrop, Texas, United States
Salary
42,000 - 55,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Leadership and team managementintermediate
- Customer service excellenceintermediate
- Pet safety and welfareintermediate
- Business operations and P&L managementintermediate
- Staff training and developmentintermediate
- Communication and conflict resolutionintermediate
Required Qualifications
- 3-5 years retail leadership or customer-focused experience (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
Responsibilities
- Lead people initiatives including recruiting, hiring, coaching, and associate development
- Drive exceptional pet parent experiences across in-store, phone, and online channels
- Oversee PetSmart services like salon, training, hotel, day camp, live pet sales, and adoptions
- Manage store operations, financial metrics, expenses, and business growth opportunities
- Ensure compliance with policies, pet safety, store standards, and conduct monthly services walks
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing
- general: Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As an Assistant Store Manager - Customer Experience in Bastrop, Texas, you'll play a vital role in creating meaningful experiences for pets and their families. We empower our teams with tools, resources, and growth opportunities in a supportive environment where every associate matters. Join a company that values pet passion, career development, and community impact through events like adoptions and store services.
Role Overview
The Experience Leader (ELR) provides exceptional leadership to drive the pet parent experience, uphold company values, and achieve business results. This full-time role shares responsibility for team safety, pet welfare, daily operations, and store financial outcomes. Located in Bastrop, Texas, you'll lead with flexibility across evenings, weekends, and holidays.
Key Responsibilities
- People Leadership: Recruit, hire, coach, and develop associates; manage labor, training, onboarding, and grievances; delegate tasks and ensure alignment with company priorities.
- Store Experience: Oversee pet parent interactions, services (salon, training, hotel, day camp), live pet sales, adoptions, and events; conduct monthly services walks and respond to pet health issues.
- Business Management: Drive sales, control shrink and expenses, optimize scheduling, and leverage resources for store improvements and P&L targets.
Experience & Skills
Ideal candidates bring 3-5 years of retail leadership in customer-focused settings, full availability, computer proficiency, strong communication, and composure under pressure. Passion for pets and proven ability to lead teams to success are essential.
Benefits
Enjoy competitive pay, paid weekly, health & wellness benefits, 401k with company match, PTO for full-time associates, associate discounts, tuition assistance, career pathing, and development opportunities. Grow your career while making a difference for pets!
Locations
- Bastrop, Texas, United States
Salary
42,000 - 55,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Leadership and team managementintermediate
- Customer service excellenceintermediate
- Pet safety and welfareintermediate
- Business operations and P&L managementintermediate
- Staff training and developmentintermediate
- Communication and conflict resolutionintermediate
Required Qualifications
- 3-5 years retail leadership or customer-focused experience (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
Responsibilities
- Lead people initiatives including recruiting, hiring, coaching, and associate development
- Drive exceptional pet parent experiences across in-store, phone, and online channels
- Oversee PetSmart services like salon, training, hotel, day camp, live pet sales, and adoptions
- Manage store operations, financial metrics, expenses, and business growth opportunities
- Ensure compliance with policies, pet safety, store standards, and conduct monthly services walks
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing
- general: Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs