Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets, and it starts with our passionate team. As an Assistant Store Manager - Customer Experience in Bel Air, Maryland, you'll lead with purpose, creating joyful moments for pets and their families. We empower associates with tools, resources, and growth opportunities in a supportive culture focused on safety, innovation, and success. Join a company that values your leadership and celebrates pet-loving heroes.
Role Overview
The Experience Leader (ELR) delivers exceptional leadership to drive pet parent satisfaction, store performance, and team engagement. Shared accountability for people safety, pet welfare, operational efficiency, and financial results defines this dynamic role in our Bel Air location.
Key Responsibilities
- People Leadership: Recruit, hire, coach, and develop associates; manage labor, training, and recognition to boost engagement.
- Store Experience: Oversee services (salon, training, hotel, adoptions), handle escalations, ensure pet safety, and lead events/marketing.
- Business Management: Drive sales, control shrink/expenses, optimize scheduling, and leverage resources for store improvements.
Experience & Skills
Bring 3-5 years of retail leadership in customer-focused settings. Excel in communication, composure under pressure, computer proficiency, and full availability including evenings/weekends/holidays. Passion for pets and proven ability to empower teams are essential.
Benefits
Thrive with paid weekly wages, health/wellness coverage, 401k matching, PTO, associate discounts, tuition assistance, and clear career paths. Development programs ensure your growth aligns with our mission.
Locations
- Bel Air, Maryland, United States
Salary
48,000 - 65,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Retail Leadershipintermediate
- Team Coaching & Developmentintermediate
- Customer Service Excellenceintermediate
- Pet Safety & Welfareintermediate
- Business Operations Managementintermediate
- Conflict Resolutionintermediate
- Scheduling & Labor Managementintermediate
- Event Coordinationintermediate
Required Qualifications
- 3-5 years retail leadership or customer-focused experience (experience)
- Full-time availability with flexibility for evenings, weekends, holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
Responsibilities
- Lead people initiatives including recruiting, hiring, coaching, and associate development
- Drive exceptional pet parent experiences across in-store, phone, and online channels
- Oversee PetSmart services like salon, training, hotel, day camp, live pet sales, and adoptions
- Manage store P&L including sales targets, shrink control, labor, and expenses
- Ensure compliance with policies, conduct safety walks, and handle pet health emergencies
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing
- general: Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets, and it starts with our passionate team. As an Assistant Store Manager - Customer Experience in Bel Air, Maryland, you'll lead with purpose, creating joyful moments for pets and their families. We empower associates with tools, resources, and growth opportunities in a supportive culture focused on safety, innovation, and success. Join a company that values your leadership and celebrates pet-loving heroes.
Role Overview
The Experience Leader (ELR) delivers exceptional leadership to drive pet parent satisfaction, store performance, and team engagement. Shared accountability for people safety, pet welfare, operational efficiency, and financial results defines this dynamic role in our Bel Air location.
Key Responsibilities
- People Leadership: Recruit, hire, coach, and develop associates; manage labor, training, and recognition to boost engagement.
- Store Experience: Oversee services (salon, training, hotel, adoptions), handle escalations, ensure pet safety, and lead events/marketing.
- Business Management: Drive sales, control shrink/expenses, optimize scheduling, and leverage resources for store improvements.
Experience & Skills
Bring 3-5 years of retail leadership in customer-focused settings. Excel in communication, composure under pressure, computer proficiency, and full availability including evenings/weekends/holidays. Passion for pets and proven ability to empower teams are essential.
Benefits
Thrive with paid weekly wages, health/wellness coverage, 401k matching, PTO, associate discounts, tuition assistance, and clear career paths. Development programs ensure your growth aligns with our mission.
Locations
- Bel Air, Maryland, United States
Salary
48,000 - 65,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Retail Leadershipintermediate
- Team Coaching & Developmentintermediate
- Customer Service Excellenceintermediate
- Pet Safety & Welfareintermediate
- Business Operations Managementintermediate
- Conflict Resolutionintermediate
- Scheduling & Labor Managementintermediate
- Event Coordinationintermediate
Required Qualifications
- 3-5 years retail leadership or customer-focused experience (experience)
- Full-time availability with flexibility for evenings, weekends, holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
Responsibilities
- Lead people initiatives including recruiting, hiring, coaching, and associate development
- Drive exceptional pet parent experiences across in-store, phone, and online channels
- Oversee PetSmart services like salon, training, hotel, day camp, live pet sales, and adoptions
- Manage store P&L including sales targets, shrink control, labor, and expenses
- Ensure compliance with policies, conduct safety walks, and handle pet health emergencies
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing
- general: Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs