Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets, and it starts with our passionate team. As an Assistant Store Manager - Customer Experience in Chicago, you'll create meaningful moments for pets and their families while advancing your career in a supportive environment. We empower associates with tools, resources, and growth opportunities in a fun, pet-loving culture.
Role Overview
The Experience Leader (ELR) provides exemplary leadership to drive pet parent experiences, uphold company values, and achieve business results. Share responsibility for team safety, pet welfare, daily operations, and financial outcomes in our vibrant Chicago store.
Key Responsibilities
- People Leadership: Recruit, hire, coach, and develop associates; manage labor, training, recognition, and grievances; delegate tasks and ensure pet safety protocols.
- Store Experience: Lead customer interactions, oversee services (salon, training, hotel, adoptions), handle escalations, conduct services walks, and manage events/marketing.
- Business Management: Drive sales, control P&L, expenses, and shrink; optimize scheduling and productivity with services teams.
Experience & Skills
Seeking candidates with 3-5 years retail leadership experience, full availability (evenings/weekends/holidays), computer proficiency, strong communication, and composure under pressure. Passion for pets and customer focus essential.
Benefits
Enjoy paid weekly wages, health & wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and clear career paths with development programs.
Locations
- Chicago, Illinois, United States
Salary
52,000 - 68,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- People Leadershipintermediate
- Customer Service Excellenceintermediate
- Team Coaching & Developmentintermediate
- Business Operations Managementintermediate
- Pet Safety & Welfareintermediate
- Retail Sales & P&L Accountabilityintermediate
- Event & Service Coordinationintermediate
- Conflict Resolutionintermediate
Required Qualifications
- 3-5 years retail leadership or customer-focused experience (experience)
- Full-time availability with flexibility for evenings, weekends, holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
Responsibilities
- Lead people initiatives including recruiting, hiring, coaching, and associate development
- Drive exceptional pet parent experiences across in-store, phone, and online channels
- Oversee PetSmart services like salon, training, hotel, day camp, live pet sales, and adoptions
- Manage store operations, P&L metrics, labor, expenses, and business growth opportunities
- Ensure compliance with policies, pet safety, store standards, and conduct monthly services walks
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing
- general: Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets, and it starts with our passionate team. As an Assistant Store Manager - Customer Experience in Chicago, you'll create meaningful moments for pets and their families while advancing your career in a supportive environment. We empower associates with tools, resources, and growth opportunities in a fun, pet-loving culture.
Role Overview
The Experience Leader (ELR) provides exemplary leadership to drive pet parent experiences, uphold company values, and achieve business results. Share responsibility for team safety, pet welfare, daily operations, and financial outcomes in our vibrant Chicago store.
Key Responsibilities
- People Leadership: Recruit, hire, coach, and develop associates; manage labor, training, recognition, and grievances; delegate tasks and ensure pet safety protocols.
- Store Experience: Lead customer interactions, oversee services (salon, training, hotel, adoptions), handle escalations, conduct services walks, and manage events/marketing.
- Business Management: Drive sales, control P&L, expenses, and shrink; optimize scheduling and productivity with services teams.
Experience & Skills
Seeking candidates with 3-5 years retail leadership experience, full availability (evenings/weekends/holidays), computer proficiency, strong communication, and composure under pressure. Passion for pets and customer focus essential.
Benefits
Enjoy paid weekly wages, health & wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and clear career paths with development programs.
Locations
- Chicago, Illinois, United States
Salary
52,000 - 68,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- People Leadershipintermediate
- Customer Service Excellenceintermediate
- Team Coaching & Developmentintermediate
- Business Operations Managementintermediate
- Pet Safety & Welfareintermediate
- Retail Sales & P&L Accountabilityintermediate
- Event & Service Coordinationintermediate
- Conflict Resolutionintermediate
Required Qualifications
- 3-5 years retail leadership or customer-focused experience (experience)
- Full-time availability with flexibility for evenings, weekends, holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
Responsibilities
- Lead people initiatives including recruiting, hiring, coaching, and associate development
- Drive exceptional pet parent experiences across in-store, phone, and online channels
- Oversee PetSmart services like salon, training, hotel, day camp, live pet sales, and adoptions
- Manage store operations, P&L metrics, labor, expenses, and business growth opportunities
- Ensure compliance with policies, pet safety, store standards, and conduct monthly services walks
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing
- general: Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs