Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets, and it starts with our passionate team. As an Assistant Store Manager - Customer Experience in Chula Vista, California, you'll create meaningful moments for pets and their families while building a rewarding career. We empower associates with tools, resources, and growth opportunities in a supportive environment focused on safety, innovation, and success.
Role Overview
The Experience Leader (ELR) provides exemplary leadership to drive the pet parent experience through culture and strategy. Share responsibility for people/pet safety, daily operations, and financial results. Lead with full-time flexibility, including evenings, weekends, and holidays, in our vibrant Chula Vista store.
Key Responsibilities
- People Leadership: Recruit, hire, coach, mentor associates; manage labor, training, recognition, and grievances; delegate tasks and ensure alignment with company priorities.
- Store Experience: Oversee services (salon, training, hotel, day camp), events, adoptions; handle pet parent concerns; conduct safety checks and monthly walks; manage openings/closings.
- Business Management: Drive sales, control shrink/P&L; manage expenses/labor; leverage resources for work orders and growth.
Experience & Skills
Bring 3-5 years of retail leadership in customer-focused settings. Excel in communication, computer proficiency, composure under pressure, and passion for pets. Prior experience in team development and operations is ideal.
Benefits
Enjoy paid weekly wages, health/wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and clear career paths. Join a team that celebrates engagement and delivers Anything for Pets.
Locations
- Chula Vista, California, United States
Salary
52,000 - 68,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- People Leadershipintermediate
- Customer Service Excellenceintermediate
- Team Coaching & Developmentintermediate
- Business Operations Managementintermediate
- Pet Safety & Welfareintermediate
- Retail Sales & P&L Accountabilityintermediate
Required Qualifications
- 3-5 years retail leadership or customer-focused experience (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
Responsibilities
- Lead people initiatives including recruiting, hiring, coaching, and associate development
- Drive exceptional pet parent experiences across in-store, phone, and online channels
- Oversee PetSmart services like salon, training, hotel, day camp, live pet sales, and adoptions
- Manage store operations, P&L metrics, expenses, labor, and business growth opportunities
- Ensure compliance with policies, pet safety, store standards, and conduct monthly services walks
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets, and it starts with our passionate team. As an Assistant Store Manager - Customer Experience in Chula Vista, California, you'll create meaningful moments for pets and their families while building a rewarding career. We empower associates with tools, resources, and growth opportunities in a supportive environment focused on safety, innovation, and success.
Role Overview
The Experience Leader (ELR) provides exemplary leadership to drive the pet parent experience through culture and strategy. Share responsibility for people/pet safety, daily operations, and financial results. Lead with full-time flexibility, including evenings, weekends, and holidays, in our vibrant Chula Vista store.
Key Responsibilities
- People Leadership: Recruit, hire, coach, mentor associates; manage labor, training, recognition, and grievances; delegate tasks and ensure alignment with company priorities.
- Store Experience: Oversee services (salon, training, hotel, day camp), events, adoptions; handle pet parent concerns; conduct safety checks and monthly walks; manage openings/closings.
- Business Management: Drive sales, control shrink/P&L; manage expenses/labor; leverage resources for work orders and growth.
Experience & Skills
Bring 3-5 years of retail leadership in customer-focused settings. Excel in communication, computer proficiency, composure under pressure, and passion for pets. Prior experience in team development and operations is ideal.
Benefits
Enjoy paid weekly wages, health/wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and clear career paths. Join a team that celebrates engagement and delivers Anything for Pets.
Locations
- Chula Vista, California, United States
Salary
52,000 - 68,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- People Leadershipintermediate
- Customer Service Excellenceintermediate
- Team Coaching & Developmentintermediate
- Business Operations Managementintermediate
- Pet Safety & Welfareintermediate
- Retail Sales & P&L Accountabilityintermediate
Required Qualifications
- 3-5 years retail leadership or customer-focused experience (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
Responsibilities
- Lead people initiatives including recruiting, hiring, coaching, and associate development
- Drive exceptional pet parent experiences across in-store, phone, and online channels
- Oversee PetSmart services like salon, training, hotel, day camp, live pet sales, and adoptions
- Manage store operations, P&L metrics, expenses, labor, and business growth opportunities
- Ensure compliance with policies, pet safety, store standards, and conduct monthly services walks
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs