Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets, and it starts with our passionate team. As an Assistant Store Manager - Customer Experience in Chula Vista, California, you'll lead with purpose, creating joyful experiences for pets and their families. We empower associates with tools, resources, and growth opportunities in a supportive culture focused on safety, innovation, and success. Join a company where your leadership directly impacts lives and builds lasting pet parent loyalty.
Role Overview
The Experience Leader (ELR) provides exceptional leadership to drive the pet parent experience, uphold company values, and achieve business results. This full-time role shares responsibility for store safety, operations, and financial outcomes, leading associates to deliver outstanding service in a dynamic pet retail environment.
Key Responsibilities
- People Leadership: Recruit, coach, mentor, and develop associates; manage labor, resolve grievances, and foster engagement through recognition and training.
- Store Experience: Oversee services like salon, training, hotel, adoptions; handle escalations, events, and ensure pet health/safety; conduct compliance walks.
- Business Management: Drive sales, control P&L metrics, manage expenses, and optimize scheduling/productivity with home office support.
Experience & Skills
Ideal candidates bring 3-5 years of retail leadership in customer-focused settings, full availability (evenings/weekends/holidays), computer proficiency, strong communication, and composure under pressure. Passion for pets and proven ability to lead teams to results are essential.
Benefits
Thrive with paid weekly wages, comprehensive health & wellness coverage, 401k matching, PTO, associate discounts, tuition assistance, and clear career paths. Development programs ensure your growth alongside our mission to do Anything for Pets.
Locations
- Chula Vista, California, United States
Salary
52,000 - 68,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Retail Leadershipintermediate
- Team Managementintermediate
- Customer Service Excellenceintermediate
- Pet Safety & Welfareintermediate
- Business Operationsintermediate
- Communication & Coachingintermediate
Required Qualifications
- 3-5 years retail leadership or customer-focused experience (experience)
- Full-time availability including evenings, weekends, holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
Responsibilities
- Lead people through recruiting, coaching, and development to drive associate engagement
- Oversee pet parent experience across in-store, phone, and online channels
- Manage store services including salon, training, hotel, and adoptions
- Drive business results by achieving sales, P&L, and expense targets
- Ensure compliance with policies, pet safety, and store standards
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets, and it starts with our passionate team. As an Assistant Store Manager - Customer Experience in Chula Vista, California, you'll lead with purpose, creating joyful experiences for pets and their families. We empower associates with tools, resources, and growth opportunities in a supportive culture focused on safety, innovation, and success. Join a company where your leadership directly impacts lives and builds lasting pet parent loyalty.
Role Overview
The Experience Leader (ELR) provides exceptional leadership to drive the pet parent experience, uphold company values, and achieve business results. This full-time role shares responsibility for store safety, operations, and financial outcomes, leading associates to deliver outstanding service in a dynamic pet retail environment.
Key Responsibilities
- People Leadership: Recruit, coach, mentor, and develop associates; manage labor, resolve grievances, and foster engagement through recognition and training.
- Store Experience: Oversee services like salon, training, hotel, adoptions; handle escalations, events, and ensure pet health/safety; conduct compliance walks.
- Business Management: Drive sales, control P&L metrics, manage expenses, and optimize scheduling/productivity with home office support.
Experience & Skills
Ideal candidates bring 3-5 years of retail leadership in customer-focused settings, full availability (evenings/weekends/holidays), computer proficiency, strong communication, and composure under pressure. Passion for pets and proven ability to lead teams to results are essential.
Benefits
Thrive with paid weekly wages, comprehensive health & wellness coverage, 401k matching, PTO, associate discounts, tuition assistance, and clear career paths. Development programs ensure your growth alongside our mission to do Anything for Pets.
Locations
- Chula Vista, California, United States
Salary
52,000 - 68,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Retail Leadershipintermediate
- Team Managementintermediate
- Customer Service Excellenceintermediate
- Pet Safety & Welfareintermediate
- Business Operationsintermediate
- Communication & Coachingintermediate
Required Qualifications
- 3-5 years retail leadership or customer-focused experience (experience)
- Full-time availability including evenings, weekends, holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
Responsibilities
- Lead people through recruiting, coaching, and development to drive associate engagement
- Oversee pet parent experience across in-store, phone, and online channels
- Manage store services including salon, training, hotel, and adoptions
- Drive business results by achieving sales, P&L, and expense targets
- Ensure compliance with policies, pet safety, and store standards
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs