Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As an Assistant Store Manager - Customer Experience in Concord, NH, you'll play a vital role in creating meaningful experiences for pets and their families. We empower our teams with tools, resources, and growth opportunities in a supportive environment focused on your success.
Role Overview
The Experience Leader (ELR) provides exceptional leadership to drive the pet parent experience through culture and strategies. Share responsibility for team safety, pet welfare, daily operations, and financial results. Lead with the company's vision, mission, values, and strategy while achieving targeted outcomes.
Key Responsibilities
- People Leadership: Recruit, interview, hire, coach associates; facilitate development, recognition, training, and succession planning; delegate tasks and ensure pet safety.
- Store Experience: Oversee pet parent interactions, services (salon, training, hotel, day camp), events, adoptions; maintain standards, conduct services walks, handle pet health issues.
- Business Management: Drive sales, manage P&L, expenses, labor; collaborate on productivity and growth goals.
Experience & Skills
Seeking candidates with 3-5 years retail leadership experience, full-time flexibility, computer proficiency, strong communication, and composure under pressure. Passion for pets and customer focus essential.
Benefits
Enjoy paid weekly wages, health & wellness benefits, 401k with match, PTO, associate discounts, tuition assistance, career pathing, and development opportunities. Join a team that values your growth!
Locations
- Concord, New Hampshire, United States
Salary
45,000 - 55,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- People Leadershipintermediate
- Customer Service Excellenceintermediate
- Team Coaching & Developmentintermediate
- Business Operations Managementintermediate
- Pet Safety & Welfareintermediate
- Retail Sales & P&L Accountabilityintermediate
- Event & Service Coordinationintermediate
- Conflict Resolutionintermediate
Required Qualifications
- 3-5 years retail leadership or customer-focused experience (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
Responsibilities
- Lead people initiatives including recruiting, hiring, coaching, and associate development
- Drive exceptional pet parent experiences across in-store, phone, and online channels
- Oversee PetSmart services like salon, training, hotel, day camp, live pet sales, and adoptions
- Manage store operations, P&L metrics, expenses, labor, and business growth opportunities
- Ensure compliance with policies, pet safety, store standards, and conduct monthly services walks
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing
- general: Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As an Assistant Store Manager - Customer Experience in Concord, NH, you'll play a vital role in creating meaningful experiences for pets and their families. We empower our teams with tools, resources, and growth opportunities in a supportive environment focused on your success.
Role Overview
The Experience Leader (ELR) provides exceptional leadership to drive the pet parent experience through culture and strategies. Share responsibility for team safety, pet welfare, daily operations, and financial results. Lead with the company's vision, mission, values, and strategy while achieving targeted outcomes.
Key Responsibilities
- People Leadership: Recruit, interview, hire, coach associates; facilitate development, recognition, training, and succession planning; delegate tasks and ensure pet safety.
- Store Experience: Oversee pet parent interactions, services (salon, training, hotel, day camp), events, adoptions; maintain standards, conduct services walks, handle pet health issues.
- Business Management: Drive sales, manage P&L, expenses, labor; collaborate on productivity and growth goals.
Experience & Skills
Seeking candidates with 3-5 years retail leadership experience, full-time flexibility, computer proficiency, strong communication, and composure under pressure. Passion for pets and customer focus essential.
Benefits
Enjoy paid weekly wages, health & wellness benefits, 401k with match, PTO, associate discounts, tuition assistance, career pathing, and development opportunities. Join a team that values your growth!
Locations
- Concord, New Hampshire, United States
Salary
45,000 - 55,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- People Leadershipintermediate
- Customer Service Excellenceintermediate
- Team Coaching & Developmentintermediate
- Business Operations Managementintermediate
- Pet Safety & Welfareintermediate
- Retail Sales & P&L Accountabilityintermediate
- Event & Service Coordinationintermediate
- Conflict Resolutionintermediate
Required Qualifications
- 3-5 years retail leadership or customer-focused experience (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
Responsibilities
- Lead people initiatives including recruiting, hiring, coaching, and associate development
- Drive exceptional pet parent experiences across in-store, phone, and online channels
- Oversee PetSmart services like salon, training, hotel, day camp, live pet sales, and adoptions
- Manage store operations, P&L metrics, expenses, labor, and business growth opportunities
- Ensure compliance with policies, pet safety, store standards, and conduct monthly services walks
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing
- general: Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs