Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets, and it starts with our passionate team. As an Assistant Store Manager - Customer Experience in Conway, SC, you'll lead with purpose, creating joyful moments for pets and their families. We empower associates with growth tools, resources, and a supportive culture focused on your success. Join a company that values pet welfare, innovation, and career advancement in a fun, pet-loving environment.
Role Overview
The Experience Leader (ELR) delivers exceptional leadership to drive pet parent satisfaction, store performance, and team engagement. Shared accountability for safety, operations, and financial results makes this a dynamic role overseeing services like salon, training, hotel, and adoptions. Full-time position requires schedule flexibility for evenings, weekends, and holidays.
Key Responsibilities
- People Leadership: Recruit, coach, mentor associates; handle grievances, delegate tasks, and foster engagement through recognition and development.
- Store Experience: Elevate customer interactions, manage services and events, ensure pet health/safety, conduct compliance walks, and uphold brand standards.
- Business Management: Drive sales, control P&L metrics like shrink and labor, optimize scheduling, and leverage resources for operational excellence.
Experience & Skills
Seeking 3-5 years in retail leadership or customer environments. Key traits: Strong communication, composure under pressure, computer proficiency, passion for pets, and ability to inspire teams toward results.
Benefits
Enjoy paid weekly wages, comprehensive health coverage, 401k matching, PTO, associate discounts, tuition aid, and clear career paths with training opportunities. Thrive at PetSmart where your growth fuels our mission.
Locations
- Conway, South Carolina, United States
Salary
42,000 - 55,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Retail Leadershipintermediate
- Team Managementintermediate
- Customer Service Excellenceintermediate
- Pet Safety & Welfareintermediate
- Business Operationsintermediate
- Communication & Coachingintermediate
Required Qualifications
- 3-5 years retail leadership or customer-focused experience (experience)
- Full-time availability including evenings, weekends, holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
Responsibilities
- Lead people through recruiting, coaching, development, and task delegation
- Drive exceptional pet parent experiences across in-store, phone, and online channels
- Oversee PetSmart services including salon, training, hotel, and adoptions
- Manage store P&L, sales targets, expenses, and business growth opportunities
- Ensure compliance with policies, pet safety, and store standards
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets, and it starts with our passionate team. As an Assistant Store Manager - Customer Experience in Conway, SC, you'll lead with purpose, creating joyful moments for pets and their families. We empower associates with growth tools, resources, and a supportive culture focused on your success. Join a company that values pet welfare, innovation, and career advancement in a fun, pet-loving environment.
Role Overview
The Experience Leader (ELR) delivers exceptional leadership to drive pet parent satisfaction, store performance, and team engagement. Shared accountability for safety, operations, and financial results makes this a dynamic role overseeing services like salon, training, hotel, and adoptions. Full-time position requires schedule flexibility for evenings, weekends, and holidays.
Key Responsibilities
- People Leadership: Recruit, coach, mentor associates; handle grievances, delegate tasks, and foster engagement through recognition and development.
- Store Experience: Elevate customer interactions, manage services and events, ensure pet health/safety, conduct compliance walks, and uphold brand standards.
- Business Management: Drive sales, control P&L metrics like shrink and labor, optimize scheduling, and leverage resources for operational excellence.
Experience & Skills
Seeking 3-5 years in retail leadership or customer environments. Key traits: Strong communication, composure under pressure, computer proficiency, passion for pets, and ability to inspire teams toward results.
Benefits
Enjoy paid weekly wages, comprehensive health coverage, 401k matching, PTO, associate discounts, tuition aid, and clear career paths with training opportunities. Thrive at PetSmart where your growth fuels our mission.
Locations
- Conway, South Carolina, United States
Salary
42,000 - 55,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Retail Leadershipintermediate
- Team Managementintermediate
- Customer Service Excellenceintermediate
- Pet Safety & Welfareintermediate
- Business Operationsintermediate
- Communication & Coachingintermediate
Required Qualifications
- 3-5 years retail leadership or customer-focused experience (experience)
- Full-time availability including evenings, weekends, holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
Responsibilities
- Lead people through recruiting, coaching, development, and task delegation
- Drive exceptional pet parent experiences across in-store, phone, and online channels
- Oversee PetSmart services including salon, training, hotel, and adoptions
- Manage store P&L, sales targets, expenses, and business growth opportunities
- Ensure compliance with policies, pet safety, and store standards
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs