Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As an Assistant Store Manager - Customer Experience in Culver City, CA, you'll play a vital role in creating meaningful experiences for pets and their families. We empower our teams with tools, resources, and growth opportunities in a supportive environment where every associate matters. Join a company that values pet welfare, customer satisfaction, and your professional success.
Role Overview
The Experience Leader (ELR) provides exceptional leadership to drive the pet parent experience through culture and strategies. You'll share responsibility for team safety, pet health, daily operations, and financial results. This full-time role demands flexibility for evenings, weekends, and holidays, focusing on people leadership, store experience, and business management.
Key Responsibilities
- People Leadership: Recruit, hire, coach, and develop associates; manage labor, training, and recognition; address complaints and delegate tasks.
- Store Experience: Lead pet parent interactions, oversee services (salon, training, hotel, adoptions), ensure policy compliance, conduct monthly walks, and handle pet emergencies.
- Business Management: Drive sales, control P&L metrics like shrink and expenses, optimize scheduling, and leverage resources for store improvements.
Experience & Skills
Ideal candidates bring 3-5 years of retail leadership in customer-focused settings, strong communication, computer proficiency, and composure under pressure. Passion for pets, ability to multitask, and a commitment to safety are essential.
Benefits
Enjoy paid weekly wages, health & wellness coverage, 401k with match, PTO, associate discounts, tuition assistance, and clear career paths. We invest in your growth with development opportunities and recognition programs.
Locations
- Culver City, California, United States
Salary
55,000 - 70,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Leadership and Team Managementintermediate
- Customer Service Excellenceintermediate
- Pet Safety and Welfareintermediate
- Business Operations and P&L Managementintermediate
- Communication and Conflict Resolutionintermediate
- Scheduling and Task Delegationintermediate
Required Qualifications
- 3-5 years retail leadership or customer-focused experience (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
Responsibilities
- Lead people through recruiting, coaching, development, and performance management
- Drive exceptional pet parent experiences across in-store, phone, and online channels
- Oversee PetSmart services including salon, training, hotel, day camp, live pet sales, and adoptions
- Manage store operations, financial targets, expenses, and compliance with policies
- Ensure pet safety, conduct services walks, and handle emergencies like vet transports
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing and Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As an Assistant Store Manager - Customer Experience in Culver City, CA, you'll play a vital role in creating meaningful experiences for pets and their families. We empower our teams with tools, resources, and growth opportunities in a supportive environment where every associate matters. Join a company that values pet welfare, customer satisfaction, and your professional success.
Role Overview
The Experience Leader (ELR) provides exceptional leadership to drive the pet parent experience through culture and strategies. You'll share responsibility for team safety, pet health, daily operations, and financial results. This full-time role demands flexibility for evenings, weekends, and holidays, focusing on people leadership, store experience, and business management.
Key Responsibilities
- People Leadership: Recruit, hire, coach, and develop associates; manage labor, training, and recognition; address complaints and delegate tasks.
- Store Experience: Lead pet parent interactions, oversee services (salon, training, hotel, adoptions), ensure policy compliance, conduct monthly walks, and handle pet emergencies.
- Business Management: Drive sales, control P&L metrics like shrink and expenses, optimize scheduling, and leverage resources for store improvements.
Experience & Skills
Ideal candidates bring 3-5 years of retail leadership in customer-focused settings, strong communication, computer proficiency, and composure under pressure. Passion for pets, ability to multitask, and a commitment to safety are essential.
Benefits
Enjoy paid weekly wages, health & wellness coverage, 401k with match, PTO, associate discounts, tuition assistance, and clear career paths. We invest in your growth with development opportunities and recognition programs.
Locations
- Culver City, California, United States
Salary
55,000 - 70,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Leadership and Team Managementintermediate
- Customer Service Excellenceintermediate
- Pet Safety and Welfareintermediate
- Business Operations and P&L Managementintermediate
- Communication and Conflict Resolutionintermediate
- Scheduling and Task Delegationintermediate
Required Qualifications
- 3-5 years retail leadership or customer-focused experience (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
Responsibilities
- Lead people through recruiting, coaching, development, and performance management
- Drive exceptional pet parent experiences across in-store, phone, and online channels
- Oversee PetSmart services including salon, training, hotel, day camp, live pet sales, and adoptions
- Manage store operations, financial targets, expenses, and compliance with policies
- Ensure pet safety, conduct services walks, and handle emergencies like vet transports
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing and Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs