Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
At PetSmart, Anything for Pets starts with our people. As an Assistant Store Manager - Customer Experience in Edmonton, you'll create meaningful moments for pets and their families while building a rewarding career. We empower associates with tools, resources, and growth opportunities in a supportive environment focused on safety, innovation, and pet passion.
Role Overview
The Experience Leader (ELR) provides exceptional leadership to drive pet parent satisfaction, store performance, and team success. Share responsibility for people/pet safety, daily operations, and financial results. This full-time role demands full availability and thrives on coaching associates to deliver outstanding service across all channels.
Key Responsibilities
- People Leadership: Recruit, hire, coach, and develop associates; manage labor, training, and recognition to boost engagement.
- Store Experience: Oversee services (salon, training, hotel, adoptions), handle escalations, ensure pet safety, and lead events/marketing.
- Business Management: Drive sales, control P&L metrics like shrink and expenses, optimize scheduling, and leverage resources for store improvements.
Experience & Skills
Seeking candidates with 3-5 years in retail leadership or customer-focused roles. Key skills include team motivation, conflict resolution, operational execution, pet care knowledge, and business acumen. Full-time flexibility required; passion for pets is a plus.
Benefits
Enjoy paid weekly wages, health/wellness coverage, RRSP matching, PTO, associate discounts, tuition assistance, and clear career paths. Join a team that values your growth as much as pet happiness.
Locations
- Edmonton, Alberta, Canada
Salary
52,000 - 65,000 CAD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Team Leadership & Developmentintermediate
- Customer Service Excellenceintermediate
- Pet Safety & Welfareintermediate
- Business Operations Managementintermediate
- Conflict Resolutionintermediate
- Scheduling & Labor Managementintermediate
- Event Coordinationintermediate
- Sales & P&L Accountabilityintermediate
Required Qualifications
- 3-5 years retail leadership or customer-focused experience (experience)
- Full-time availability including flexible hours (experience)
- Strong communication and coaching skills (experience)
- Ability to handle pet health emergencies (experience)
- Proficiency in store operations and compliance (experience)
Responsibilities
- Lead associate hiring, training, coaching, and performance management
- Drive exceptional pet parent experiences across in-store, phone, and online channels
- Oversee PetSmart services including salon, training, hotel, and adoptions
- Manage store P&L, sales targets, expenses, and inventory shrink
- Ensure compliance with policies, conduct safety walks, and handle pet emergencies
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: Group RRSP with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
At PetSmart, Anything for Pets starts with our people. As an Assistant Store Manager - Customer Experience in Edmonton, you'll create meaningful moments for pets and their families while building a rewarding career. We empower associates with tools, resources, and growth opportunities in a supportive environment focused on safety, innovation, and pet passion.
Role Overview
The Experience Leader (ELR) provides exceptional leadership to drive pet parent satisfaction, store performance, and team success. Share responsibility for people/pet safety, daily operations, and financial results. This full-time role demands full availability and thrives on coaching associates to deliver outstanding service across all channels.
Key Responsibilities
- People Leadership: Recruit, hire, coach, and develop associates; manage labor, training, and recognition to boost engagement.
- Store Experience: Oversee services (salon, training, hotel, adoptions), handle escalations, ensure pet safety, and lead events/marketing.
- Business Management: Drive sales, control P&L metrics like shrink and expenses, optimize scheduling, and leverage resources for store improvements.
Experience & Skills
Seeking candidates with 3-5 years in retail leadership or customer-focused roles. Key skills include team motivation, conflict resolution, operational execution, pet care knowledge, and business acumen. Full-time flexibility required; passion for pets is a plus.
Benefits
Enjoy paid weekly wages, health/wellness coverage, RRSP matching, PTO, associate discounts, tuition assistance, and clear career paths. Join a team that values your growth as much as pet happiness.
Locations
- Edmonton, Alberta, Canada
Salary
52,000 - 65,000 CAD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Team Leadership & Developmentintermediate
- Customer Service Excellenceintermediate
- Pet Safety & Welfareintermediate
- Business Operations Managementintermediate
- Conflict Resolutionintermediate
- Scheduling & Labor Managementintermediate
- Event Coordinationintermediate
- Sales & P&L Accountabilityintermediate
Required Qualifications
- 3-5 years retail leadership or customer-focused experience (experience)
- Full-time availability including flexible hours (experience)
- Strong communication and coaching skills (experience)
- Ability to handle pet health emergencies (experience)
- Proficiency in store operations and compliance (experience)
Responsibilities
- Lead associate hiring, training, coaching, and performance management
- Drive exceptional pet parent experiences across in-store, phone, and online channels
- Oversee PetSmart services including salon, training, hotel, and adoptions
- Manage store P&L, sales targets, expenses, and inventory shrink
- Ensure compliance with policies, conduct safety walks, and handle pet emergencies
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: Group RRSP with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs