Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As an Assistant Store Manager - Customer Experience in Fort Worth, Texas, you'll play a vital role in creating meaningful experiences for pets and their families. We empower our teams with tools, resources, and growth opportunities in a supportive environment where every associate matters. Join a company that values pet welfare, customer satisfaction, and your professional success.
Role Overview
The Experience Leader (ELR) provides exceptional leadership to drive the pet parent experience through culture and strategies. This full-time role shares responsibility for team safety, pet health, daily operations, and financial results. Located in Fort Worth, Texas, you'll lead associates, oversee services, and ensure our store upholds PetSmart's vision, mission, and values.
Key Responsibilities
People Leadership
Recruit, interview, hire, coach, and develop associates. Facilitate reviews, recognition, training, and succession planning. Delegate tasks, manage labor, and communicate priorities to align teams.
Overall Store Experience
Lead pet parent interactions, handle concerns, and oversee services like salon, training, hotel, and adoptions. Conduct monthly services walks, ensure policy compliance, manage events, and respond to pet health issues.
Business Management
Drive sales, control shrink, manage expenses, and optimize scheduling. Leverage resources for work orders and collaborate with services teams to achieve P&L goals.
Experience & Skills
Seeking candidates with 3-5 years in retail leadership or customer-focused roles. Must have full-time flexibility, computer proficiency, strong communication, and composure under pressure. Passion for pets and leadership excellence required.
Benefits
Enjoy paid weekly wages, health & wellness benefits, 401k with company match, PTO, associate discounts, tuition assistance, and robust career development paths.
Locations
- Fort Worth, Texas, United States
Salary
45,000 - 55,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Retail Leadershipintermediate
- Team Coaching & Developmentintermediate
- Customer Service Excellenceintermediate
- Pet Safety & Welfareintermediate
- Business Operations Managementintermediate
- Conflict Resolutionintermediate
Required Qualifications
- 3-5 years retail leadership or customer-focused experience (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
Responsibilities
- Lead people initiatives including recruiting, hiring, coaching, and associate development
- Drive exceptional pet parent experiences across in-store, phone, and online channels
- Oversee PetSmart services like salon, training, hotel, day camp, live pet sales, and adoptions
- Manage store P&L including sales targets, shrink control, labor, and expenses
- Ensure compliance with policies, pet safety, and conduct monthly services walks
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As an Assistant Store Manager - Customer Experience in Fort Worth, Texas, you'll play a vital role in creating meaningful experiences for pets and their families. We empower our teams with tools, resources, and growth opportunities in a supportive environment where every associate matters. Join a company that values pet welfare, customer satisfaction, and your professional success.
Role Overview
The Experience Leader (ELR) provides exceptional leadership to drive the pet parent experience through culture and strategies. This full-time role shares responsibility for team safety, pet health, daily operations, and financial results. Located in Fort Worth, Texas, you'll lead associates, oversee services, and ensure our store upholds PetSmart's vision, mission, and values.
Key Responsibilities
People Leadership
Recruit, interview, hire, coach, and develop associates. Facilitate reviews, recognition, training, and succession planning. Delegate tasks, manage labor, and communicate priorities to align teams.
Overall Store Experience
Lead pet parent interactions, handle concerns, and oversee services like salon, training, hotel, and adoptions. Conduct monthly services walks, ensure policy compliance, manage events, and respond to pet health issues.
Business Management
Drive sales, control shrink, manage expenses, and optimize scheduling. Leverage resources for work orders and collaborate with services teams to achieve P&L goals.
Experience & Skills
Seeking candidates with 3-5 years in retail leadership or customer-focused roles. Must have full-time flexibility, computer proficiency, strong communication, and composure under pressure. Passion for pets and leadership excellence required.
Benefits
Enjoy paid weekly wages, health & wellness benefits, 401k with company match, PTO, associate discounts, tuition assistance, and robust career development paths.
Locations
- Fort Worth, Texas, United States
Salary
45,000 - 55,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Retail Leadershipintermediate
- Team Coaching & Developmentintermediate
- Customer Service Excellenceintermediate
- Pet Safety & Welfareintermediate
- Business Operations Managementintermediate
- Conflict Resolutionintermediate
Required Qualifications
- 3-5 years retail leadership or customer-focused experience (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
Responsibilities
- Lead people initiatives including recruiting, hiring, coaching, and associate development
- Drive exceptional pet parent experiences across in-store, phone, and online channels
- Oversee PetSmart services like salon, training, hotel, day camp, live pet sales, and adoptions
- Manage store P&L including sales targets, shrink control, labor, and expenses
- Ensure compliance with policies, pet safety, and conduct monthly services walks
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs