Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets, and it starts with our passionate team. As an Assistant Store Manager - Customer Experience in Fresno, California, you'll empower associates to create meaningful moments for pets and their families. We provide tools, resources, and growth opportunities in a supportive environment focused on your success.
Role Overview
The Experience Leader (ELR) delivers exceptional leadership to drive pet parent satisfaction, uphold company values, and achieve business results. Share responsibility for team safety, pet welfare, daily operations, and financial performance in a dynamic retail pet environment.
Key Responsibilities
- People Leadership: Recruit, interview, hire, coach associates; manage reviews, training, onboarding, and grievances; delegate tasks and ensure pet safety protocols.
- Store Experience: Lead pet parent interactions, oversee services (salon, training, hotel, adoptions), conduct monthly services walks, handle pet emergencies, and maintain store standards.
- Business Management: Drive sales, control shrink and expenses, optimize labor scheduling, leverage resources for work orders, and collaborate on productivity goals.
Experience & Skills
Seeking candidates with 3-5 years retail leadership in customer-focused settings. Full-time flexibility required (evenings, weekends, holidays). Excel in computer apps, communication, and high-pressure situations. Passion for pets and team empowerment essential.
Benefits
Enjoy paid weekly wages, health & wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and clear career paths with development programs.
Locations
- Fresno, California, United States
Salary
52,000 - 68,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Retail Leadershipintermediate
- Team Coaching & Developmentintermediate
- Customer Service Excellenceintermediate
- Pet Safety & Welfareintermediate
- Business Operations Managementintermediate
- Conflict Resolutionintermediate
Required Qualifications
- 3-5 years retail leadership or customer-focused experience (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
Responsibilities
- Lead people initiatives including recruiting, hiring, coaching, and associate development
- Drive exceptional pet parent experiences across in-store, phone, and online channels
- Oversee PetSmart services like salon, training, hotel, day camp, live pet sales, and adoptions
- Manage store P&L including sales targets, shrink control, labor, and expenses
- Ensure compliance with policies, conduct services walks, and handle pet health emergencies
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets, and it starts with our passionate team. As an Assistant Store Manager - Customer Experience in Fresno, California, you'll empower associates to create meaningful moments for pets and their families. We provide tools, resources, and growth opportunities in a supportive environment focused on your success.
Role Overview
The Experience Leader (ELR) delivers exceptional leadership to drive pet parent satisfaction, uphold company values, and achieve business results. Share responsibility for team safety, pet welfare, daily operations, and financial performance in a dynamic retail pet environment.
Key Responsibilities
- People Leadership: Recruit, interview, hire, coach associates; manage reviews, training, onboarding, and grievances; delegate tasks and ensure pet safety protocols.
- Store Experience: Lead pet parent interactions, oversee services (salon, training, hotel, adoptions), conduct monthly services walks, handle pet emergencies, and maintain store standards.
- Business Management: Drive sales, control shrink and expenses, optimize labor scheduling, leverage resources for work orders, and collaborate on productivity goals.
Experience & Skills
Seeking candidates with 3-5 years retail leadership in customer-focused settings. Full-time flexibility required (evenings, weekends, holidays). Excel in computer apps, communication, and high-pressure situations. Passion for pets and team empowerment essential.
Benefits
Enjoy paid weekly wages, health & wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and clear career paths with development programs.
Locations
- Fresno, California, United States
Salary
52,000 - 68,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Retail Leadershipintermediate
- Team Coaching & Developmentintermediate
- Customer Service Excellenceintermediate
- Pet Safety & Welfareintermediate
- Business Operations Managementintermediate
- Conflict Resolutionintermediate
Required Qualifications
- 3-5 years retail leadership or customer-focused experience (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
Responsibilities
- Lead people initiatives including recruiting, hiring, coaching, and associate development
- Drive exceptional pet parent experiences across in-store, phone, and online channels
- Oversee PetSmart services like salon, training, hotel, day camp, live pet sales, and adoptions
- Manage store P&L including sales targets, shrink control, labor, and expenses
- Ensure compliance with policies, conduct services walks, and handle pet health emergencies
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs