Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As an Assistant Store Manager - Customer Experience in Houston, Texas, you'll play a vital role in creating meaningful experiences for pets and their families. We empower our teams with tools, resources, and growth opportunities in a supportive environment where every associate contributes to our mission.
Role Overview
The Experience Leader (ELR) provides exceptional leadership to drive the pet parent experience through culture and strategies. This full-time role shares responsibility for team safety, pet welfare, daily operations, and financial results. You'll lead associates, oversee services, and ensure our store upholds PetSmart's vision, values, and brand promise.
Key Responsibilities
- People Leadership: Recruit, hire, coach, and develop associates; manage labor, training, recognition, and grievances; delegate tasks and ensure pet safety protocols.
- Store Experience: Lead pet parent interactions, handle escalations, oversee services (salon, training, hotel, day camp), events, adoptions, and compliance; conduct safety walks and vet transports as needed.
- Business Management: Drive sales and P&L targets, control expenses like labor and supplies, optimize scheduling, and leverage resources for store improvements.
Experience & Skills
Ideal candidates bring 3-5 years of retail leadership in customer-focused settings, full availability including evenings/weekends/holidays, computer proficiency, strong communication, and composure under pressure. Passion for pets and retail excellence is key.
Benefits
Enjoy paid weekly wages, health & wellness benefits, 401k with company match, PTO, associate discounts, tuition assistance, and clear career pathing with development opportunities.
Locations
- Houston, Texas, United States
Salary
48,000 - 65,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Leadership and Team Managementintermediate
- Customer Service Excellenceintermediate
- Retail Operationsintermediate
- Pet Safety and Welfareintermediate
- Business Acumen and P&L Managementintermediate
- Communication and Conflict Resolutionintermediate
Required Qualifications
- 3-5 years of retail leadership or customer-focused experience (experience)
- Full-time availability with flexibility for evenings, weekends, and holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
Responsibilities
- Lead people initiatives including recruiting, coaching, development, and performance management
- Drive exceptional pet parent experiences across in-store, phone, and online channels
- Oversee PetSmart services like salon, training, hotel, day camp, live pet sales, and adoptions
- Manage store operations, events, marketing, and ensure compliance with policies and pet safety standards
- Achieve business goals by driving sales, controlling expenses, and optimizing labor productivity
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing and development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As an Assistant Store Manager - Customer Experience in Houston, Texas, you'll play a vital role in creating meaningful experiences for pets and their families. We empower our teams with tools, resources, and growth opportunities in a supportive environment where every associate contributes to our mission.
Role Overview
The Experience Leader (ELR) provides exceptional leadership to drive the pet parent experience through culture and strategies. This full-time role shares responsibility for team safety, pet welfare, daily operations, and financial results. You'll lead associates, oversee services, and ensure our store upholds PetSmart's vision, values, and brand promise.
Key Responsibilities
- People Leadership: Recruit, hire, coach, and develop associates; manage labor, training, recognition, and grievances; delegate tasks and ensure pet safety protocols.
- Store Experience: Lead pet parent interactions, handle escalations, oversee services (salon, training, hotel, day camp), events, adoptions, and compliance; conduct safety walks and vet transports as needed.
- Business Management: Drive sales and P&L targets, control expenses like labor and supplies, optimize scheduling, and leverage resources for store improvements.
Experience & Skills
Ideal candidates bring 3-5 years of retail leadership in customer-focused settings, full availability including evenings/weekends/holidays, computer proficiency, strong communication, and composure under pressure. Passion for pets and retail excellence is key.
Benefits
Enjoy paid weekly wages, health & wellness benefits, 401k with company match, PTO, associate discounts, tuition assistance, and clear career pathing with development opportunities.
Locations
- Houston, Texas, United States
Salary
48,000 - 65,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Leadership and Team Managementintermediate
- Customer Service Excellenceintermediate
- Retail Operationsintermediate
- Pet Safety and Welfareintermediate
- Business Acumen and P&L Managementintermediate
- Communication and Conflict Resolutionintermediate
Required Qualifications
- 3-5 years of retail leadership or customer-focused experience (experience)
- Full-time availability with flexibility for evenings, weekends, and holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
Responsibilities
- Lead people initiatives including recruiting, coaching, development, and performance management
- Drive exceptional pet parent experiences across in-store, phone, and online channels
- Oversee PetSmart services like salon, training, hotel, day camp, live pet sales, and adoptions
- Manage store operations, events, marketing, and ensure compliance with policies and pet safety standards
- Achieve business goals by driving sales, controlling expenses, and optimizing labor productivity
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing and development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs