Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
At PetSmart, Anything for Pets begins with our people. As an Assistant Store Manager - Customer Experience in Leesburg, Virginia, you'll play a vital role in creating meaningful experiences for pets and their families. We empower our teams with tools, resources, and growth opportunities in a supportive environment focused on pet welfare and customer satisfaction.
Role Overview
The Experience Leader (ELR) provides exemplary leadership to drive the pet parent experience through culture and strategies. This full-time role shares responsibility for team safety, pet health, daily operations, and financial results in our Leesburg store. Lead with passion for pets and retail excellence.
Key Responsibilities
People Leadership
Recruit, coach, and develop associates; manage labor, training, and recognition; delegate tasks and resolve grievances to build high-engagement teams.
Overall Store Experience
Oversee services like salon, training, hotel, and adoptions; handle pet parent concerns; ensure pet safety, conduct services walks, and manage store events/marketing.
Business Management
Drive sales, control shrink/P&L, manage expenses/labor; collaborate with services teams to achieve growth targets and operational efficiency.
Experience & Skills
Seeking candidates with 3-5 years retail leadership experience, full availability, computer proficiency, strong communication, and composure under pressure. Passion for pets and customer focus required.
Benefits
Enjoy paid weekly wages, health/wellness benefits, 401k match, PTO, associate discounts, tuition assistance, and clear career paths with development opportunities.
Locations
- Leesburg, Virginia, United States
Salary
48,000 - 62,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- People Leadershipintermediate
- Customer Service Excellenceintermediate
- Team Coaching & Developmentintermediate
- Business Operations Managementintermediate
- Pet Safety & Welfareintermediate
- Retail Sales & P&L Accountabilityintermediate
Required Qualifications
- 3-5 years retail leadership or customer-focused experience (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
Responsibilities
- Lead associate development, recruiting, coaching, and performance management
- Drive exceptional pet parent experiences across in-store, phone, and online channels
- Oversee PetSmart services including salon, training, hotel, day camp, live pet sales, and adoptions
- Manage store P&L, expenses, labor scheduling, and business growth initiatives
- Ensure compliance with policies, pet safety protocols, and conduct monthly services walks
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
At PetSmart, Anything for Pets begins with our people. As an Assistant Store Manager - Customer Experience in Leesburg, Virginia, you'll play a vital role in creating meaningful experiences for pets and their families. We empower our teams with tools, resources, and growth opportunities in a supportive environment focused on pet welfare and customer satisfaction.
Role Overview
The Experience Leader (ELR) provides exemplary leadership to drive the pet parent experience through culture and strategies. This full-time role shares responsibility for team safety, pet health, daily operations, and financial results in our Leesburg store. Lead with passion for pets and retail excellence.
Key Responsibilities
People Leadership
Recruit, coach, and develop associates; manage labor, training, and recognition; delegate tasks and resolve grievances to build high-engagement teams.
Overall Store Experience
Oversee services like salon, training, hotel, and adoptions; handle pet parent concerns; ensure pet safety, conduct services walks, and manage store events/marketing.
Business Management
Drive sales, control shrink/P&L, manage expenses/labor; collaborate with services teams to achieve growth targets and operational efficiency.
Experience & Skills
Seeking candidates with 3-5 years retail leadership experience, full availability, computer proficiency, strong communication, and composure under pressure. Passion for pets and customer focus required.
Benefits
Enjoy paid weekly wages, health/wellness benefits, 401k match, PTO, associate discounts, tuition assistance, and clear career paths with development opportunities.
Locations
- Leesburg, Virginia, United States
Salary
48,000 - 62,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- People Leadershipintermediate
- Customer Service Excellenceintermediate
- Team Coaching & Developmentintermediate
- Business Operations Managementintermediate
- Pet Safety & Welfareintermediate
- Retail Sales & P&L Accountabilityintermediate
Required Qualifications
- 3-5 years retail leadership or customer-focused experience (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
Responsibilities
- Lead associate development, recruiting, coaching, and performance management
- Drive exceptional pet parent experiences across in-store, phone, and online channels
- Oversee PetSmart services including salon, training, hotel, day camp, live pet sales, and adoptions
- Manage store P&L, expenses, labor scheduling, and business growth initiatives
- Ensure compliance with policies, pet safety protocols, and conduct monthly services walks
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs