Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets, and it starts with our people. As an Assistant Store Manager - Customer Experience in Louisville, Kentucky, you'll play a vital role in creating meaningful experiences for pets and their families. We empower our teams with tools, resources, and growth opportunities in a supportive environment focused on your success.
Role Overview
The Experience Leader (ELR) provides exceptional leadership to drive the pet parent experience through culture and strategies. Shared responsibility for people/pet safety, daily task execution, and financial outcomes. This full-time role demands flexibility for evenings, weekends, and holidays.
Key Responsibilities
People Leadership: Recruit, interview, hire, coach associates; facilitate development, recognition, training, and succession planning. Delegate tasks, ensure pet safety, and communicate priorities.
Overall Store Experience: Lead associate/pet parent interactions; oversee services (salon, training, hotel, day camp), events, marketing, and adoptions. Maintain standards, conduct services walks, and handle pet health issues promptly.
Business Management: Drive sales, control shrink/P&L, manage labor/supplies, and leverage resources for store improvements.
Experience & Skills
Require 3-5 years retail leadership in customer-focused settings. Key skills: computer proficiency, strong communication, composure under pressure, passion for pets, and business acumen.
Benefits
Enjoy paid weekly wages, health/wellness benefits, 401k match, PTO, associate discounts, tuition assistance, and clear career paths with development opportunities.
Locations
- Louisville, Kentucky, United States
Salary
42,000 - 55,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Retail Leadershipintermediate
- Team Coaching & Developmentintermediate
- Customer Service Excellenceintermediate
- Pet Safety & Welfareintermediate
- Business Operations Managementintermediate
- Conflict Resolutionintermediate
Required Qualifications
- 3-5 years retail leadership or customer-focused experience (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
Responsibilities
- Lead people through recruiting, hiring, coaching, and associate development
- Drive exceptional pet parent experiences across in-store, phone, and online channels
- Oversee PetSmart services including salon, training, hotel, day camp, live pet sales, and adoptions
- Manage store P&L including sales targets, shrink control, labor, and expenses
- Ensure compliance with policies, pet safety, and conduct monthly services walks
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets, and it starts with our people. As an Assistant Store Manager - Customer Experience in Louisville, Kentucky, you'll play a vital role in creating meaningful experiences for pets and their families. We empower our teams with tools, resources, and growth opportunities in a supportive environment focused on your success.
Role Overview
The Experience Leader (ELR) provides exceptional leadership to drive the pet parent experience through culture and strategies. Shared responsibility for people/pet safety, daily task execution, and financial outcomes. This full-time role demands flexibility for evenings, weekends, and holidays.
Key Responsibilities
People Leadership: Recruit, interview, hire, coach associates; facilitate development, recognition, training, and succession planning. Delegate tasks, ensure pet safety, and communicate priorities.
Overall Store Experience: Lead associate/pet parent interactions; oversee services (salon, training, hotel, day camp), events, marketing, and adoptions. Maintain standards, conduct services walks, and handle pet health issues promptly.
Business Management: Drive sales, control shrink/P&L, manage labor/supplies, and leverage resources for store improvements.
Experience & Skills
Require 3-5 years retail leadership in customer-focused settings. Key skills: computer proficiency, strong communication, composure under pressure, passion for pets, and business acumen.
Benefits
Enjoy paid weekly wages, health/wellness benefits, 401k match, PTO, associate discounts, tuition assistance, and clear career paths with development opportunities.
Locations
- Louisville, Kentucky, United States
Salary
42,000 - 55,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Retail Leadershipintermediate
- Team Coaching & Developmentintermediate
- Customer Service Excellenceintermediate
- Pet Safety & Welfareintermediate
- Business Operations Managementintermediate
- Conflict Resolutionintermediate
Required Qualifications
- 3-5 years retail leadership or customer-focused experience (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
Responsibilities
- Lead people through recruiting, hiring, coaching, and associate development
- Drive exceptional pet parent experiences across in-store, phone, and online channels
- Oversee PetSmart services including salon, training, hotel, day camp, live pet sales, and adoptions
- Manage store P&L including sales targets, shrink control, labor, and expenses
- Ensure compliance with policies, pet safety, and conduct monthly services walks
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs