Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As an Assistant Store Manager - Customer Experience in Mishawaka, Indiana, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, reflecting our commitment to your professional development.
Role Overview
The Experience Leader (ELR) provides exceptional leadership to drive the pet parent experience through culture and strategies. You'll share responsibility for team safety, pet welfare, daily operations, and financial results, ensuring our store upholds PetSmart's vision, mission, values, and brand promise.
Key Responsibilities
- People Leadership: Recruit, interview, hire, coach associates; facilitate development, recognition, training, and succession planning; address complaints and delegate tasks.
- Store Experience: Lead pet parent interactions, oversee services (salon, training, hotel, day camp), manage events/marketing, ensure policy compliance, conduct safety walks, and handle pet emergencies.
- Business Management: Drive sales, control shrink/expenses, optimize labor, leverage resources for work orders, and collaborate on productivity goals.
Experience & Skills
Ideal candidates bring 3-5 years of retail leadership in customer-focused settings, full-time flexibility (evenings, weekends, holidays), computer proficiency, strong communication, and composure under pressure. Passion for pets and leadership excellence are key.
Benefits
Join a team that values you: Paid Weekly, Health & Wellness Benefits, 401k with company match, Paid Time Off, associate discounts, Tuition Assistance, career pathing, and development opportunities. This is your chance to lead with purpose at PetSmart in Mishawaka.
Locations
- Mishawaka, Indiana, United States
Salary
42,000 - 55,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Leadership and team managementintermediate
- Customer service excellenceintermediate
- Pet safety and health protocolsintermediate
- Business operations and P&L managementintermediate
- Recruiting and associate developmentintermediate
- Communication and conflict resolutionintermediate
- Retail sales and marketingintermediate
Required Qualifications
- 3-5 years retail leadership or customer-focused experience (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
Responsibilities
- Lead people through recruiting, coaching, task delegation, and associate development
- Drive exceptional pet parent experiences across in-store, phone, and online channels
- Oversee PetSmart services including salon, training, hotel, day camp, live pet sales, and adoptions
- Manage store operations, financial metrics, expenses, and continuous improvement opportunities
- Ensure compliance with policies, pet safety, store standards, and emergency response
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing
- general: Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As an Assistant Store Manager - Customer Experience in Mishawaka, Indiana, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, reflecting our commitment to your professional development.
Role Overview
The Experience Leader (ELR) provides exceptional leadership to drive the pet parent experience through culture and strategies. You'll share responsibility for team safety, pet welfare, daily operations, and financial results, ensuring our store upholds PetSmart's vision, mission, values, and brand promise.
Key Responsibilities
- People Leadership: Recruit, interview, hire, coach associates; facilitate development, recognition, training, and succession planning; address complaints and delegate tasks.
- Store Experience: Lead pet parent interactions, oversee services (salon, training, hotel, day camp), manage events/marketing, ensure policy compliance, conduct safety walks, and handle pet emergencies.
- Business Management: Drive sales, control shrink/expenses, optimize labor, leverage resources for work orders, and collaborate on productivity goals.
Experience & Skills
Ideal candidates bring 3-5 years of retail leadership in customer-focused settings, full-time flexibility (evenings, weekends, holidays), computer proficiency, strong communication, and composure under pressure. Passion for pets and leadership excellence are key.
Benefits
Join a team that values you: Paid Weekly, Health & Wellness Benefits, 401k with company match, Paid Time Off, associate discounts, Tuition Assistance, career pathing, and development opportunities. This is your chance to lead with purpose at PetSmart in Mishawaka.
Locations
- Mishawaka, Indiana, United States
Salary
42,000 - 55,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Leadership and team managementintermediate
- Customer service excellenceintermediate
- Pet safety and health protocolsintermediate
- Business operations and P&L managementintermediate
- Recruiting and associate developmentintermediate
- Communication and conflict resolutionintermediate
- Retail sales and marketingintermediate
Required Qualifications
- 3-5 years retail leadership or customer-focused experience (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
Responsibilities
- Lead people through recruiting, coaching, task delegation, and associate development
- Drive exceptional pet parent experiences across in-store, phone, and online channels
- Oversee PetSmart services including salon, training, hotel, day camp, live pet sales, and adoptions
- Manage store operations, financial metrics, expenses, and continuous improvement opportunities
- Ensure compliance with policies, pet safety, store standards, and emergency response
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing
- general: Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs