Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As an Assistant Store Manager - Customer Experience in Mobile, Alabama, you'll play a vital role in creating meaningful experiences for pets and their families. We empower our teams with tools, resources, and growth opportunities in a supportive environment where every associate matters. Join a company that values pet passion, leadership, and community impact.
Role Overview
The Experience Leader (ELR) provides exceptional leadership to drive the pet parent experience through culture and strategies. You'll share responsibility for store safety, daily operations, and financial results while upholding PetSmart's vision, mission, values, and strategy. This full-time role demands flexibility for evenings, weekends, and holidays.
Key Responsibilities
- People Leadership: Recruit, interview, hire, coach associates; facilitate development, recognition, and succession planning; prioritize tasks and ensure pet safety.
- Store Experience: Lead pet parent interactions, oversee services (salon, training, hotel, day camp), manage events/marketing, conduct monthly services walks, and handle pet emergencies.
- Business Management: Drive sales/P&L goals, control expenses/labor, leverage resources for work orders, and optimize scheduling for growth.
Experience & Skills
Ideal candidates bring 3-5 years of retail leadership in customer-focused settings, computer proficiency, strong communication, and composure under pressure. Passion for pets and proven ability to empower teams are essential.
Benefits
Enjoy paid weekly wages, health & wellness benefits, 401k with company match, PTO, associate discounts, tuition assistance, and robust career pathing/development opportunities to fuel your success.
Locations
- Mobile, Alabama, United States
Salary
42,000 - 55,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Retail Leadershipintermediate
- Customer Service Excellenceintermediate
- Team Coaching & Developmentintermediate
- Pet Safety & Welfareintermediate
- Business Operations Managementintermediate
- Conflict Resolutionintermediate
Required Qualifications
- 3-5 years retail leadership or customer-focused experience (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
Responsibilities
- Lead people initiatives including recruiting, hiring, coaching, and associate development
- Drive exceptional pet parent experiences across in-store, phone, and online channels
- Oversee PetSmart services like salon, training, hotel, day camp, live pet sales, and adoptions
- Manage store P&L including sales targets, shrink control, labor, and expenses
- Ensure compliance with policies, conduct services walks, and handle pet health emergencies
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As an Assistant Store Manager - Customer Experience in Mobile, Alabama, you'll play a vital role in creating meaningful experiences for pets and their families. We empower our teams with tools, resources, and growth opportunities in a supportive environment where every associate matters. Join a company that values pet passion, leadership, and community impact.
Role Overview
The Experience Leader (ELR) provides exceptional leadership to drive the pet parent experience through culture and strategies. You'll share responsibility for store safety, daily operations, and financial results while upholding PetSmart's vision, mission, values, and strategy. This full-time role demands flexibility for evenings, weekends, and holidays.
Key Responsibilities
- People Leadership: Recruit, interview, hire, coach associates; facilitate development, recognition, and succession planning; prioritize tasks and ensure pet safety.
- Store Experience: Lead pet parent interactions, oversee services (salon, training, hotel, day camp), manage events/marketing, conduct monthly services walks, and handle pet emergencies.
- Business Management: Drive sales/P&L goals, control expenses/labor, leverage resources for work orders, and optimize scheduling for growth.
Experience & Skills
Ideal candidates bring 3-5 years of retail leadership in customer-focused settings, computer proficiency, strong communication, and composure under pressure. Passion for pets and proven ability to empower teams are essential.
Benefits
Enjoy paid weekly wages, health & wellness benefits, 401k with company match, PTO, associate discounts, tuition assistance, and robust career pathing/development opportunities to fuel your success.
Locations
- Mobile, Alabama, United States
Salary
42,000 - 55,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Retail Leadershipintermediate
- Customer Service Excellenceintermediate
- Team Coaching & Developmentintermediate
- Pet Safety & Welfareintermediate
- Business Operations Managementintermediate
- Conflict Resolutionintermediate
Required Qualifications
- 3-5 years retail leadership or customer-focused experience (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
Responsibilities
- Lead people initiatives including recruiting, hiring, coaching, and associate development
- Drive exceptional pet parent experiences across in-store, phone, and online channels
- Oversee PetSmart services like salon, training, hotel, day camp, live pet sales, and adoptions
- Manage store P&L including sales targets, shrink control, labor, and expenses
- Ensure compliance with policies, conduct services walks, and handle pet health emergencies
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs