Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
At PetSmart, Anything for Pets begins with our people. Join a team where every associate creates meaningful experiences for pets and their families. We empower you with tools, resources, and growth opportunities in a supportive culture focused on success and pet passion. This Assistant Store Manager role in Mountain View, CA, fills an active vacancy with immediate impact.
Role Overview
As Experience Leader (ELR), deliver exceptional leadership to drive pet parent experiences, uphold company vision, and achieve results. Share responsibility for safety, operations, and financial outcomes in a dynamic pet retail environment.
Key Responsibilities
- People Leadership: Recruit, hire, coach associates; manage development, recognition, labor, and grievances; delegate tasks and ensure pet safety.
- Store Experience: Lead pet parent interactions, oversee services (salon, training, hotel), events, marketing; maintain standards, conduct safety walks, handle pet emergencies.
- Business Management: Drive sales, control P&L, expenses, scheduling; leverage resources for operations and growth.
Experience & Skills
Require 3-5 years retail leadership, full availability (evenings/weekends/holidays), computer proficiency, strong communication, composure under pressure. Passion for pets and customer focus essential.
Benefits
Enjoy paid weekly wages, health/wellness coverage, 401k match, PTO, associate discounts, tuition aid, career pathing, and development programs. Grow with PetSmart!
Locations
- Mountain View, California, United States
Salary
65,000 - 85,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- People Leadershipintermediate
- Customer Service Excellenceintermediate
- Team Coaching & Developmentintermediate
- Business Operations Managementintermediate
- Pet Safety & Welfareintermediate
- Retail Sales & P&L Accountabilityintermediate
- Event & Marketing Coordinationintermediate
- Conflict Resolutionintermediate
Required Qualifications
- 3-5 years retail leadership or customer-focused experience (experience)
- Full-time availability with flexibility for evenings, weekends, holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
Responsibilities
- Lead people initiatives including recruiting, hiring, coaching, and associate development
- Drive exceptional pet parent experiences across in-store, phone, and online channels
- Oversee PetSmart services like salon, training, hotel, day camp, live pet sales, and adoptions
- Manage store operations, P&L metrics, expenses, labor scheduling, and business growth opportunities
- Ensure compliance with policies, pet safety protocols, and conduct monthly services walks
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing
- general: Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
At PetSmart, Anything for Pets begins with our people. Join a team where every associate creates meaningful experiences for pets and their families. We empower you with tools, resources, and growth opportunities in a supportive culture focused on success and pet passion. This Assistant Store Manager role in Mountain View, CA, fills an active vacancy with immediate impact.
Role Overview
As Experience Leader (ELR), deliver exceptional leadership to drive pet parent experiences, uphold company vision, and achieve results. Share responsibility for safety, operations, and financial outcomes in a dynamic pet retail environment.
Key Responsibilities
- People Leadership: Recruit, hire, coach associates; manage development, recognition, labor, and grievances; delegate tasks and ensure pet safety.
- Store Experience: Lead pet parent interactions, oversee services (salon, training, hotel), events, marketing; maintain standards, conduct safety walks, handle pet emergencies.
- Business Management: Drive sales, control P&L, expenses, scheduling; leverage resources for operations and growth.
Experience & Skills
Require 3-5 years retail leadership, full availability (evenings/weekends/holidays), computer proficiency, strong communication, composure under pressure. Passion for pets and customer focus essential.
Benefits
Enjoy paid weekly wages, health/wellness coverage, 401k match, PTO, associate discounts, tuition aid, career pathing, and development programs. Grow with PetSmart!
Locations
- Mountain View, California, United States
Salary
65,000 - 85,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- People Leadershipintermediate
- Customer Service Excellenceintermediate
- Team Coaching & Developmentintermediate
- Business Operations Managementintermediate
- Pet Safety & Welfareintermediate
- Retail Sales & P&L Accountabilityintermediate
- Event & Marketing Coordinationintermediate
- Conflict Resolutionintermediate
Required Qualifications
- 3-5 years retail leadership or customer-focused experience (experience)
- Full-time availability with flexibility for evenings, weekends, holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
Responsibilities
- Lead people initiatives including recruiting, hiring, coaching, and associate development
- Drive exceptional pet parent experiences across in-store, phone, and online channels
- Oversee PetSmart services like salon, training, hotel, day camp, live pet sales, and adoptions
- Manage store operations, P&L metrics, expenses, labor scheduling, and business growth opportunities
- Ensure compliance with policies, pet safety protocols, and conduct monthly services walks
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing
- general: Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs