Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As an Assistant Store Manager in Customer Experience, you'll play a pivotal role in creating meaningful moments for pets and their families. We empower our teams with tools, resources, and growth opportunities in a supportive environment. This posting reflects an active vacancy in Pelham, New York, where we're seeking passionate leaders to drive our store's success.
Role Overview
The Experience Leader (ELR) provides exemplary leadership to deliver outstanding pet parent experiences while upholding PetSmart's vision, mission, values, and strategy. You'll share responsibility for team safety, pet welfare, daily operations, and financial results in our Pelham location. Full-time role requiring schedule flexibility for evenings, weekends, and holidays.
Key Responsibilities
- People Leadership: Recruit, hire, coach, and develop associates; manage labor, training, onboarding, and succession planning; address grievances and celebrate achievements.
- Store Experience: Lead pet parent interactions, oversee services (salon, training, hotel, day camp), events, adoptions; ensure pet safety and compliance via monthly walks and vet transports if needed.
- Business Management: Drive sales, control shrink and expenses, optimize scheduling, leverage resources for work orders and P&L goals.
Experience & Skills
Ideal candidates bring 3-5 years of retail leadership in customer-focused settings, strong communication, computer proficiency, and composure under pressure. Passion for pets and proven ability to inspire teams are essential.
Benefits
Join a company that invests in you: Paid weekly, health & wellness benefits, 401k with match, PTO, associate discounts, tuition assistance, and clear career pathing with development programs.
Locations
- Pelham, New York, United States
Salary
52,000 - 68,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- People Leadershipintermediate
- Customer Service Excellenceintermediate
- Team Coaching & Developmentintermediate
- Business Operations Managementintermediate
- Pet Safety & Welfareintermediate
- Retail Sales & P&L Accountabilityintermediate
- Event & Services Coordinationintermediate
- Conflict Resolutionintermediate
Required Qualifications
- 3-5 years retail leadership or customer-focused experience (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
Responsibilities
- Lead associate hiring, coaching, development, and performance management
- Drive exceptional pet parent experiences across in-store, phone, and online channels
- Oversee PetSmart services including salon, training, hotel, day camp, live pet sales, and adoptions
- Manage store P&L, sales targets, shrink control, labor, and expenses
- Ensure compliance with policies, pet safety protocols, and conduct monthly services walks
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing & Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As an Assistant Store Manager in Customer Experience, you'll play a pivotal role in creating meaningful moments for pets and their families. We empower our teams with tools, resources, and growth opportunities in a supportive environment. This posting reflects an active vacancy in Pelham, New York, where we're seeking passionate leaders to drive our store's success.
Role Overview
The Experience Leader (ELR) provides exemplary leadership to deliver outstanding pet parent experiences while upholding PetSmart's vision, mission, values, and strategy. You'll share responsibility for team safety, pet welfare, daily operations, and financial results in our Pelham location. Full-time role requiring schedule flexibility for evenings, weekends, and holidays.
Key Responsibilities
- People Leadership: Recruit, hire, coach, and develop associates; manage labor, training, onboarding, and succession planning; address grievances and celebrate achievements.
- Store Experience: Lead pet parent interactions, oversee services (salon, training, hotel, day camp), events, adoptions; ensure pet safety and compliance via monthly walks and vet transports if needed.
- Business Management: Drive sales, control shrink and expenses, optimize scheduling, leverage resources for work orders and P&L goals.
Experience & Skills
Ideal candidates bring 3-5 years of retail leadership in customer-focused settings, strong communication, computer proficiency, and composure under pressure. Passion for pets and proven ability to inspire teams are essential.
Benefits
Join a company that invests in you: Paid weekly, health & wellness benefits, 401k with match, PTO, associate discounts, tuition assistance, and clear career pathing with development programs.
Locations
- Pelham, New York, United States
Salary
52,000 - 68,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- People Leadershipintermediate
- Customer Service Excellenceintermediate
- Team Coaching & Developmentintermediate
- Business Operations Managementintermediate
- Pet Safety & Welfareintermediate
- Retail Sales & P&L Accountabilityintermediate
- Event & Services Coordinationintermediate
- Conflict Resolutionintermediate
Required Qualifications
- 3-5 years retail leadership or customer-focused experience (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
Responsibilities
- Lead associate hiring, coaching, development, and performance management
- Drive exceptional pet parent experiences across in-store, phone, and online channels
- Oversee PetSmart services including salon, training, hotel, day camp, live pet sales, and adoptions
- Manage store P&L, sales targets, shrink control, labor, and expenses
- Ensure compliance with policies, pet safety protocols, and conduct monthly services walks
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing & Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs