Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As an Assistant Store Manager - Customer Experience, you'll play a vital role in creating meaningful experiences for pets and their families. We empower our teams with tools, resources, and growth opportunities in a supportive environment. This role fills an existing vacancy in San Antonio, Texas, where you'll lead with passion and purpose.
Role Overview
The Experience Leader (ELR) provides exceptional leadership to drive the pet parent experience through culture and strategies. Shared responsibility for people/pet safety, daily operations, and financial results. Full-time role requiring schedule flexibility for evenings, weekends, and holidays.
Key Responsibilities
- People Leadership: Recruit, hire, coach associates; manage labor, training, onboarding, and grievances; delegate tasks and foster engagement.
- Store Experience: Lead pet parent interactions; oversee services (salon, training, hotel, adoptions); ensure policy compliance, safety walks, and pet health responses; manage events and marketing.
- Business Management: Drive sales/P&L goals; control expenses, labor, and inventory; collaborate with services teams for productivity.
Experience & Skills
Seeking candidates with 3-5 years retail leadership in customer-focused settings. Key skills: computer proficiency, strong communication, composure under pressure, passion for pets. Prior experience in pet retail, services oversight, or team management is ideal.
Benefits
Join a team that values you: Paid weekly, health/wellness benefits, 401k match, PTO, associate discounts, tuition assistance, and clear career pathing with development programs.
Locations
- San Antonio, Texas, United States
Salary
45,000 - 55,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Retail Leadershipintermediate
- Customer Service Excellenceintermediate
- Team Coaching & Developmentintermediate
- Pet Safety & Welfareintermediate
- Business Operations Managementintermediate
- Conflict Resolutionintermediate
Required Qualifications
- 3-5 years retail leadership or customer-focused experience (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
Responsibilities
- Lead people initiatives including recruiting, hiring, coaching, and associate development
- Drive exceptional pet parent experiences across in-store, phone, and online channels
- Oversee PetSmart services like salon, training, hotel, day camp, live pet sales, and adoptions
- Manage store P&L including sales targets, shrink control, labor, and expenses
- Ensure compliance with policies, conduct safety walks, and handle pet health emergencies
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As an Assistant Store Manager - Customer Experience, you'll play a vital role in creating meaningful experiences for pets and their families. We empower our teams with tools, resources, and growth opportunities in a supportive environment. This role fills an existing vacancy in San Antonio, Texas, where you'll lead with passion and purpose.
Role Overview
The Experience Leader (ELR) provides exceptional leadership to drive the pet parent experience through culture and strategies. Shared responsibility for people/pet safety, daily operations, and financial results. Full-time role requiring schedule flexibility for evenings, weekends, and holidays.
Key Responsibilities
- People Leadership: Recruit, hire, coach associates; manage labor, training, onboarding, and grievances; delegate tasks and foster engagement.
- Store Experience: Lead pet parent interactions; oversee services (salon, training, hotel, adoptions); ensure policy compliance, safety walks, and pet health responses; manage events and marketing.
- Business Management: Drive sales/P&L goals; control expenses, labor, and inventory; collaborate with services teams for productivity.
Experience & Skills
Seeking candidates with 3-5 years retail leadership in customer-focused settings. Key skills: computer proficiency, strong communication, composure under pressure, passion for pets. Prior experience in pet retail, services oversight, or team management is ideal.
Benefits
Join a team that values you: Paid weekly, health/wellness benefits, 401k match, PTO, associate discounts, tuition assistance, and clear career pathing with development programs.
Locations
- San Antonio, Texas, United States
Salary
45,000 - 55,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Retail Leadershipintermediate
- Customer Service Excellenceintermediate
- Team Coaching & Developmentintermediate
- Pet Safety & Welfareintermediate
- Business Operations Managementintermediate
- Conflict Resolutionintermediate
Required Qualifications
- 3-5 years retail leadership or customer-focused experience (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
Responsibilities
- Lead people initiatives including recruiting, hiring, coaching, and associate development
- Drive exceptional pet parent experiences across in-store, phone, and online channels
- Oversee PetSmart services like salon, training, hotel, day camp, live pet sales, and adoptions
- Manage store P&L including sales targets, shrink control, labor, and expenses
- Ensure compliance with policies, conduct safety walks, and handle pet health emergencies
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs