Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets, and it starts with our passionate team. As an Assistant Store Manager in Sedona, Arizona, you'll create meaningful experiences for pets and their families while advancing your career in a supportive environment. Enjoy weekly pay, comprehensive benefits, and growth opportunities in the thriving pet industry.
Role Overview
The Assistant Store Manager - Customer Experience (Experience Leader) provides exemplary leadership to drive pet parent satisfaction, pet safety, and store success. Share responsibility for team development, service oversight, and financial results in a dynamic retail setting focused on pets.
Key Responsibilities
- People Leadership: Recruit, coach, mentor associates; manage labor, training, and recognition to build high-engagement teams.
- Store Experience: Lead pet parent interactions, oversee services (salon, training, hotel, adoptions), ensure policy compliance, and handle pet health emergencies.
- Business Management: Drive sales, control P&L metrics like shrink and expenses, optimize scheduling, and leverage resources for store improvements.
Experience & Skills
Seeking candidates with 3-5 years in retail leadership, full availability, computer proficiency, strong communication, and composure under pressure. Passion for pets and customer focus essential.
Benefits
- Paid weekly with health & wellness coverage
- 401k match and PTO for full-time roles
- Associate discounts, tuition assistance
- Career pathing and development programs
Join us in Sedona to make a difference for pets and grow your future!
Locations
- Sedona, Arizona, United States
Salary
52,000 - 68,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Retail Leadershipintermediate
- Team Managementintermediate
- Customer Service Excellenceintermediate
- Pet Safety & Welfareintermediate
- Business Operationsintermediate
- Communication & Coachingintermediate
Required Qualifications
- 3-5 years retail leadership or customer-focused experience (experience)
- Full-time availability including evenings, weekends, holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
Responsibilities
- Lead people through recruiting, coaching, development, and task delegation
- Drive exceptional pet parent experiences across in-store, phone, and online channels
- Oversee PetSmart services including salon, training, hotel, and adoptions
- Manage store P&L, expenses, sales targets, and business growth opportunities
- Ensure compliance with policies, pet safety, and conduct monthly services walks
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets, and it starts with our passionate team. As an Assistant Store Manager in Sedona, Arizona, you'll create meaningful experiences for pets and their families while advancing your career in a supportive environment. Enjoy weekly pay, comprehensive benefits, and growth opportunities in the thriving pet industry.
Role Overview
The Assistant Store Manager - Customer Experience (Experience Leader) provides exemplary leadership to drive pet parent satisfaction, pet safety, and store success. Share responsibility for team development, service oversight, and financial results in a dynamic retail setting focused on pets.
Key Responsibilities
- People Leadership: Recruit, coach, mentor associates; manage labor, training, and recognition to build high-engagement teams.
- Store Experience: Lead pet parent interactions, oversee services (salon, training, hotel, adoptions), ensure policy compliance, and handle pet health emergencies.
- Business Management: Drive sales, control P&L metrics like shrink and expenses, optimize scheduling, and leverage resources for store improvements.
Experience & Skills
Seeking candidates with 3-5 years in retail leadership, full availability, computer proficiency, strong communication, and composure under pressure. Passion for pets and customer focus essential.
Benefits
- Paid weekly with health & wellness coverage
- 401k match and PTO for full-time roles
- Associate discounts, tuition assistance
- Career pathing and development programs
Join us in Sedona to make a difference for pets and grow your future!
Locations
- Sedona, Arizona, United States
Salary
52,000 - 68,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Retail Leadershipintermediate
- Team Managementintermediate
- Customer Service Excellenceintermediate
- Pet Safety & Welfareintermediate
- Business Operationsintermediate
- Communication & Coachingintermediate
Required Qualifications
- 3-5 years retail leadership or customer-focused experience (experience)
- Full-time availability including evenings, weekends, holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
Responsibilities
- Lead people through recruiting, coaching, development, and task delegation
- Drive exceptional pet parent experiences across in-store, phone, and online channels
- Oversee PetSmart services including salon, training, hotel, and adoptions
- Manage store P&L, expenses, sales targets, and business growth opportunities
- Ensure compliance with policies, pet safety, and conduct monthly services walks
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs