Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
At PetSmart, Anything for Pets begins with our people. Join a team that empowers associates to create meaningful experiences for pets and their families. With tools, resources, and growth opportunities, advance your career in a supportive environment focused on pet parent satisfaction and associate success. This St. Albert location offers a vibrant community to lead and thrive.
Role Overview
As Assistant Store Manager - Customer Experience, serve as the Experience Leader driving exceptional service, pet safety, and business results. Share leadership for store operations, people management, and financial outcomes while upholding PetSmart's vision, mission, and values.
Key Responsibilities
- People Leadership: Recruit, hire, coach associates; manage labor, training, onboarding, and grievances; delegate tasks and foster engagement.
- Store Experience: Lead pet parent interactions, oversee services (salon, training, hotel, adoptions), ensure pet health/safety, conduct services walks, and manage events/marketing.
- Business Management: Drive sales, control P&L/shrink, manage expenses/labor, leverage resources for store improvements.
Experience & Skills
Require 3-5 years retail leadership in customer-focused settings, full-time flexibility, strong coaching/communication skills, and passion for pet care. Excel in team motivation, operational execution, and problem-solving to deliver outstanding results.
Benefits
Enjoy paid weekly wages, health/wellness benefits, RRSP with company match, PTO, associate discounts, tuition assistance, and robust career development. Care for your two- or four-legged family members while building a rewarding future.
Locations
- St Albert, Alberta, Canada
Salary
52,000 - 65,000 CAD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- People Leadershipintermediate
- Customer Service Excellenceintermediate
- Team Coaching & Developmentintermediate
- Business Operations Managementintermediate
- Pet Safety & Welfareintermediate
- Retail Sales & P&L Accountabilityintermediate
Required Qualifications
- 3-5 years retail leadership or customer-focused experience (experience)
- Full-time availability required (experience)
- Strong communication and delegation skills (experience)
- Experience in pet care or services preferred (experience)
- Ability to handle associate grievances and coaching (experience)
Responsibilities
- Lead associate development, recruiting, hiring, and performance management
- Drive exceptional pet parent experiences across in-store, phone, and online channels
- Oversee PetSmart services including salon, training, hotel, and adoptions
- Manage store P&L, expenses, labor scheduling, and business growth initiatives
- Ensure compliance with policies, pet safety, and conduct monthly services walks
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: Group RRSP with company match
- general: Paid Time Off for full-time associates
- general: Associate discounts, Tuition Assistance, Career pathing & Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
At PetSmart, Anything for Pets begins with our people. Join a team that empowers associates to create meaningful experiences for pets and their families. With tools, resources, and growth opportunities, advance your career in a supportive environment focused on pet parent satisfaction and associate success. This St. Albert location offers a vibrant community to lead and thrive.
Role Overview
As Assistant Store Manager - Customer Experience, serve as the Experience Leader driving exceptional service, pet safety, and business results. Share leadership for store operations, people management, and financial outcomes while upholding PetSmart's vision, mission, and values.
Key Responsibilities
- People Leadership: Recruit, hire, coach associates; manage labor, training, onboarding, and grievances; delegate tasks and foster engagement.
- Store Experience: Lead pet parent interactions, oversee services (salon, training, hotel, adoptions), ensure pet health/safety, conduct services walks, and manage events/marketing.
- Business Management: Drive sales, control P&L/shrink, manage expenses/labor, leverage resources for store improvements.
Experience & Skills
Require 3-5 years retail leadership in customer-focused settings, full-time flexibility, strong coaching/communication skills, and passion for pet care. Excel in team motivation, operational execution, and problem-solving to deliver outstanding results.
Benefits
Enjoy paid weekly wages, health/wellness benefits, RRSP with company match, PTO, associate discounts, tuition assistance, and robust career development. Care for your two- or four-legged family members while building a rewarding future.
Locations
- St Albert, Alberta, Canada
Salary
52,000 - 65,000 CAD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- People Leadershipintermediate
- Customer Service Excellenceintermediate
- Team Coaching & Developmentintermediate
- Business Operations Managementintermediate
- Pet Safety & Welfareintermediate
- Retail Sales & P&L Accountabilityintermediate
Required Qualifications
- 3-5 years retail leadership or customer-focused experience (experience)
- Full-time availability required (experience)
- Strong communication and delegation skills (experience)
- Experience in pet care or services preferred (experience)
- Ability to handle associate grievances and coaching (experience)
Responsibilities
- Lead associate development, recruiting, hiring, and performance management
- Drive exceptional pet parent experiences across in-store, phone, and online channels
- Oversee PetSmart services including salon, training, hotel, and adoptions
- Manage store P&L, expenses, labor scheduling, and business growth initiatives
- Ensure compliance with policies, pet safety, and conduct monthly services walks
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: Group RRSP with company match
- general: Paid Time Off for full-time associates
- general: Associate discounts, Tuition Assistance, Career pathing & Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs