Why Join PetSmart

At PetSmart, Anything for Pets starts with our passionate team. As an Assistant Store Manager - Customer Experience in Surrey, BC, you'll create meaningful moments for pets and their families while building a rewarding career. We empower associates with growth opportunities, competitive benefits, and a supportive culture focused on your success.

Role Overview

The Experience Leader role demands dynamic leadership to deliver outstanding pet parent experiences. You'll share responsibility for store safety, operations, and financial results, driving our vision through culture, strategy, and hands-on execution in a fast-paced pet retail environment.

Key Responsibilities

• People Leadership: Recruit, coach, and develop associates; manage labor, training, and recognition to boost engagement.
• Store Experience: Oversee services like salon, training, hotel, and adoptions; handle escalations, events, and compliance checks.
• Business Management: Drive sales, control expenses, and optimize P&L metrics while ensuring pet health and safety protocols.

Experience & Skills

Seeking candidates with 3-5 years in retail leadership or customer service. Key skills include team motivation, process validation, conflict resolution, and pet care knowledge. Full-time flexibility required for opening/closing shifts.

Benefits

Enjoy paid weekly wages, health & wellness coverage, RRSP matching, PTO, associate discounts, tuition assistance, and clear career pathing. Join a team that cares for two-legged and four-legged family members alike!