Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets, and it starts with our passionate team. As an Assistant Store Manager - Customer Experience in The Villages, Florida, you'll create meaningful moments for pets and their families while building a rewarding career. We empower associates with tools, resources, and growth opportunities in a supportive environment focused on your success.
Role Overview
The Experience Leader (ELR) provides exceptional leadership to drive pet parent experiences, uphold company values, and achieve business results. Share responsibility for team safety, pet welfare, daily operations, and financial performance in a dynamic pet retail setting.
Key Responsibilities
- People Leadership: Recruit, hire, coach, and develop associates; manage labor, training, and grievances; foster engagement through recognition and communication.
- Store Experience: Lead pet parent interactions, oversee services (salon, training, hotel, adoptions), ensure compliance, conduct safety walks, and handle pet health issues.
- Business Management: Drive sales, control P&L metrics like shrink and expenses, optimize scheduling, and leverage resources for store improvements.
Experience & Skills
Seeking candidates with 3-5 years in retail leadership or customer-focused roles. Must have full-time flexibility, computer proficiency, strong communication, and composure under pressure. Passion for pets and leadership excellence required.
Benefits
Enjoy paid weekly wages, health & wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and clear career paths with development programs.
Locations
- The Villages, Florida, United States
Salary
45,000 - 55,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Retail Leadershipintermediate
- Team Managementintermediate
- Customer Service Excellenceintermediate
- Pet Safety & Welfareintermediate
- Business Operationsintermediate
- Communication & Coachingintermediate
Required Qualifications
- 3-5 years retail leadership or customer-focused experience (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
Responsibilities
- Lead people through recruiting, hiring, coaching, and development while managing labor and tasks
- Drive exceptional pet parent experiences across in-store, phone, and online channels including services oversight
- Ensure pet safety, conduct monthly services walks, and handle sick/injured pets
- Manage store P&L including sales, shrink, expenses, and business growth opportunities
- Oversee store events, marketing, compliance with policies, and opening/closing procedures
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets, and it starts with our passionate team. As an Assistant Store Manager - Customer Experience in The Villages, Florida, you'll create meaningful moments for pets and their families while building a rewarding career. We empower associates with tools, resources, and growth opportunities in a supportive environment focused on your success.
Role Overview
The Experience Leader (ELR) provides exceptional leadership to drive pet parent experiences, uphold company values, and achieve business results. Share responsibility for team safety, pet welfare, daily operations, and financial performance in a dynamic pet retail setting.
Key Responsibilities
- People Leadership: Recruit, hire, coach, and develop associates; manage labor, training, and grievances; foster engagement through recognition and communication.
- Store Experience: Lead pet parent interactions, oversee services (salon, training, hotel, adoptions), ensure compliance, conduct safety walks, and handle pet health issues.
- Business Management: Drive sales, control P&L metrics like shrink and expenses, optimize scheduling, and leverage resources for store improvements.
Experience & Skills
Seeking candidates with 3-5 years in retail leadership or customer-focused roles. Must have full-time flexibility, computer proficiency, strong communication, and composure under pressure. Passion for pets and leadership excellence required.
Benefits
Enjoy paid weekly wages, health & wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and clear career paths with development programs.
Locations
- The Villages, Florida, United States
Salary
45,000 - 55,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Retail Leadershipintermediate
- Team Managementintermediate
- Customer Service Excellenceintermediate
- Pet Safety & Welfareintermediate
- Business Operationsintermediate
- Communication & Coachingintermediate
Required Qualifications
- 3-5 years retail leadership or customer-focused experience (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
Responsibilities
- Lead people through recruiting, hiring, coaching, and development while managing labor and tasks
- Drive exceptional pet parent experiences across in-store, phone, and online channels including services oversight
- Ensure pet safety, conduct monthly services walks, and handle sick/injured pets
- Manage store P&L including sales, shrink, expenses, and business growth opportunities
- Oversee store events, marketing, compliance with policies, and opening/closing procedures
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs