Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
At PetSmart, Anything for Pets starts with our passionate team. As an Assistant Store Manager - Customer Experience in Toronto, you'll create meaningful moments for pets and their families while building a rewarding career. We empower associates with tools, resources, and growth opportunities in a supportive environment focused on your success.
Role Overview
The Experience Leader (ELR) provides exceptional leadership to drive pet parent satisfaction, uphold company values, and achieve store goals. This full-time role shares responsibility for team safety, operational efficiency, and financial performance in our vibrant Toronto location.
Key Responsibilities
- People Leadership: Recruit, coach, and develop associates; manage labor, training, and recognition programs; address grievances and ensure alignment with company priorities.
- Store Experience: Lead pet parent interactions, oversee services (salon, training, hotel, adoptions), conduct monthly services walks, and respond to pet health issues.
- Business Management: Drive sales, control expenses, manage P&L metrics, and collaborate with services teams to grow the business.
Experience & Skills
Seeking candidates with 3-5 years in retail leadership or customer-focused roles. Key skills include team motivation, pet safety knowledge, operational execution, and full-time flexibility. Passion for pets and strong problem-solving are essential.
Benefits
Enjoy paid weekly wages, health & wellness coverage, RRSP matching, PTO, associate discounts, tuition assistance, and clear career progression. Join a team that cares for you as much as you care for pets!
Locations
- Toronto, Ontario, Canada
Salary
55,000 - 70,000 CAD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Team Leadershipintermediate
- Customer Service Excellenceintermediate
- Pet Safety & Welfareintermediate
- Business Operations Managementintermediate
- Staff Training & Developmentintermediate
- Conflict Resolutionintermediate
Required Qualifications
- 3-5 years retail leadership or customer-focused experience (experience)
- Full-time availability including flexible hours (experience)
- Strong communication and coaching skills (experience)
- Knowledge of pet care and services (experience)
- Ability to manage P&L and store metrics (experience)
- Experience with hiring, onboarding, and performance management (experience)
Responsibilities
- Lead people initiatives including recruiting, coaching, and associate development
- Drive exceptional pet parent experiences across in-store, phone, and online channels
- Oversee PetSmart services like salon, training, hotel, and adoptions
- Manage store operations, safety protocols, and compliance with policies
- Achieve business goals by controlling expenses, sales targets, and shrink
- Conduct services walks, events, and respond to pet health emergencies
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: Group RRSP with company match
- general: Paid Time Off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing and development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
At PetSmart, Anything for Pets starts with our passionate team. As an Assistant Store Manager - Customer Experience in Toronto, you'll create meaningful moments for pets and their families while building a rewarding career. We empower associates with tools, resources, and growth opportunities in a supportive environment focused on your success.
Role Overview
The Experience Leader (ELR) provides exceptional leadership to drive pet parent satisfaction, uphold company values, and achieve store goals. This full-time role shares responsibility for team safety, operational efficiency, and financial performance in our vibrant Toronto location.
Key Responsibilities
- People Leadership: Recruit, coach, and develop associates; manage labor, training, and recognition programs; address grievances and ensure alignment with company priorities.
- Store Experience: Lead pet parent interactions, oversee services (salon, training, hotel, adoptions), conduct monthly services walks, and respond to pet health issues.
- Business Management: Drive sales, control expenses, manage P&L metrics, and collaborate with services teams to grow the business.
Experience & Skills
Seeking candidates with 3-5 years in retail leadership or customer-focused roles. Key skills include team motivation, pet safety knowledge, operational execution, and full-time flexibility. Passion for pets and strong problem-solving are essential.
Benefits
Enjoy paid weekly wages, health & wellness coverage, RRSP matching, PTO, associate discounts, tuition assistance, and clear career progression. Join a team that cares for you as much as you care for pets!
Locations
- Toronto, Ontario, Canada
Salary
55,000 - 70,000 CAD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Team Leadershipintermediate
- Customer Service Excellenceintermediate
- Pet Safety & Welfareintermediate
- Business Operations Managementintermediate
- Staff Training & Developmentintermediate
- Conflict Resolutionintermediate
Required Qualifications
- 3-5 years retail leadership or customer-focused experience (experience)
- Full-time availability including flexible hours (experience)
- Strong communication and coaching skills (experience)
- Knowledge of pet care and services (experience)
- Ability to manage P&L and store metrics (experience)
- Experience with hiring, onboarding, and performance management (experience)
Responsibilities
- Lead people initiatives including recruiting, coaching, and associate development
- Drive exceptional pet parent experiences across in-store, phone, and online channels
- Oversee PetSmart services like salon, training, hotel, and adoptions
- Manage store operations, safety protocols, and compliance with policies
- Achieve business goals by controlling expenses, sales targets, and shrink
- Conduct services walks, events, and respond to pet health emergencies
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: Group RRSP with company match
- general: Paid Time Off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing and development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs