Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
At PetSmart, Anything for Pets starts with our people. As an Assistant Store Manager - Customer Experience in Vaughan, Ontario, you'll create meaningful moments for pets and their families while building a rewarding career. We empower associates with tools, resources, and growth opportunities in a supportive environment focused on pet passion and professional success. This role fills an existing vacancy with immediate impact.
Role Overview
The Experience Leader (ELR) provides exceptional leadership to drive pet parent satisfaction, uphold company values, and achieve business results. Share responsibility for store safety, operations, and financial performance while leading services like salon, training, hotel, and adoptions.
Key Responsibilities
- People Leadership: Recruit, hire, coach associates; manage labor, training, onboarding, and recognition to boost engagement.
- Store Experience: Lead pet parent interactions, resolve concerns, oversee services, events, and ensure pet health/safety protocols.
- Business Management: Drive sales, control P&L metrics, manage expenses, and optimize productivity with services teams.
Experience & Skills
Seeking candidates with 3-5 years retail leadership in customer-focused settings. Key skills include full-time flexibility, team motivation, pet welfare expertise, operational efficiency, and problem-solving. Passion for pets and alignment with PetSmart's mission are essential.
Benefits
Enjoy paid weekly wages, health & wellness coverage, RRSP matching, PTO, associate discounts, tuition assistance, and clear career paths. Care for your two- or four-legged family members while advancing professionally.
Locations
- Vaughan, Ontario, Canada
Salary
52,000 - 65,000 CAD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Team Leadershipintermediate
- Customer Service Excellenceintermediate
- Pet Safety & Welfareintermediate
- Business Operations Managementintermediate
- Staff Training & Developmentintermediate
- Conflict Resolutionintermediate
Required Qualifications
- 3-5 years retail leadership or customer-focused experience (experience)
- Full-time availability including flexible hours (experience)
- Strong communication and coaching skills (experience)
- Pet care knowledge and passion for animals (experience)
- Proficiency in P&L management and expense control (experience)
- Ability to handle escalated customer concerns (experience)
Responsibilities
- Lead people initiatives including hiring, coaching, and associate development
- Drive exceptional pet parent experiences across all store services
- Oversee salon, training, hotel, day camp, live pet sales, and adoptions
- Manage store P&L, sales targets, shrink control, and expenses
- Ensure compliance with policies, conduct services walks, and prioritize pet safety
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: Group RRSP with company match
- general: Paid Time Off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing & development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
At PetSmart, Anything for Pets starts with our people. As an Assistant Store Manager - Customer Experience in Vaughan, Ontario, you'll create meaningful moments for pets and their families while building a rewarding career. We empower associates with tools, resources, and growth opportunities in a supportive environment focused on pet passion and professional success. This role fills an existing vacancy with immediate impact.
Role Overview
The Experience Leader (ELR) provides exceptional leadership to drive pet parent satisfaction, uphold company values, and achieve business results. Share responsibility for store safety, operations, and financial performance while leading services like salon, training, hotel, and adoptions.
Key Responsibilities
- People Leadership: Recruit, hire, coach associates; manage labor, training, onboarding, and recognition to boost engagement.
- Store Experience: Lead pet parent interactions, resolve concerns, oversee services, events, and ensure pet health/safety protocols.
- Business Management: Drive sales, control P&L metrics, manage expenses, and optimize productivity with services teams.
Experience & Skills
Seeking candidates with 3-5 years retail leadership in customer-focused settings. Key skills include full-time flexibility, team motivation, pet welfare expertise, operational efficiency, and problem-solving. Passion for pets and alignment with PetSmart's mission are essential.
Benefits
Enjoy paid weekly wages, health & wellness coverage, RRSP matching, PTO, associate discounts, tuition assistance, and clear career paths. Care for your two- or four-legged family members while advancing professionally.
Locations
- Vaughan, Ontario, Canada
Salary
52,000 - 65,000 CAD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Team Leadershipintermediate
- Customer Service Excellenceintermediate
- Pet Safety & Welfareintermediate
- Business Operations Managementintermediate
- Staff Training & Developmentintermediate
- Conflict Resolutionintermediate
Required Qualifications
- 3-5 years retail leadership or customer-focused experience (experience)
- Full-time availability including flexible hours (experience)
- Strong communication and coaching skills (experience)
- Pet care knowledge and passion for animals (experience)
- Proficiency in P&L management and expense control (experience)
- Ability to handle escalated customer concerns (experience)
Responsibilities
- Lead people initiatives including hiring, coaching, and associate development
- Drive exceptional pet parent experiences across all store services
- Oversee salon, training, hotel, day camp, live pet sales, and adoptions
- Manage store P&L, sales targets, shrink control, and expenses
- Ensure compliance with policies, conduct services walks, and prioritize pet safety
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: Group RRSP with company match
- general: Paid Time Off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing & development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs