Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As an Assistant Store Manager - Customer Experience in Yonkers, NY, you'll play a vital role in creating meaningful experiences for pets and their families. We empower our teams with tools, resources, and growth opportunities in a supportive environment where every associate matters. Join a company that values pet welfare, customer satisfaction, and career advancement.
Role Overview
The Experience Leader (ELR) provides exceptional leadership to drive the pet parent experience through culture and strategies. This full-time role shares responsibility for team safety, pet health, daily operations, and financial results. You'll lead associates, oversee services, and ensure our Yonkers store upholds PetSmart's vision, mission, and values.
Key Responsibilities
- People Leadership: Recruit, hire, coach, and develop associates; manage labor, training, and recognition; address complaints and delegate tasks.
- Store Experience: Lead pet parent interactions, oversee salon/training/hotel/day camp/adoptions, conduct services walks, ensure pet safety, and manage events/marketing.
- Business Management: Drive sales, control P&L/shrink/expenses, optimize scheduling, and leverage resources for store improvements.
Experience & Skills
Ideal candidates bring 3-5 years of retail leadership in customer-focused settings, full availability (evenings/weekends/holidays), computer proficiency, strong communication, and composure under pressure. Passion for pets and leadership excellence are key.
Benefits
Enjoy paid weekly wages, health & wellness benefits, 401k with company match, PTO, associate discounts, tuition assistance, and robust career pathing. Grow with PetSmart while making a difference for pets and families.
Locations
- Yonkers, New York, United States
Salary
52,000 - 68,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- People Leadershipintermediate
- Customer Service Excellenceintermediate
- Team Coaching & Developmentintermediate
- Business Operations Managementintermediate
- Pet Safety & Welfareintermediate
- Retail Sales & P&L Accountabilityintermediate
Required Qualifications
- 3-5 years retail leadership or customer-focused experience (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
Responsibilities
- Lead people initiatives including recruiting, hiring, coaching, and associate development
- Drive exceptional pet parent experiences across in-store, phone, and online channels
- Oversee PetSmart services like salon, training, hotel, day camp, live pet sales, and adoptions
- Manage store P&L, expenses, labor, and business growth opportunities
- Ensure compliance with policies, pet safety, and conduct monthly services walks
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Assistant Store Manager - Customer Experience - Careers at PetSmart
PetSmart
Assistant Store Manager - Customer Experience - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As an Assistant Store Manager - Customer Experience in Yonkers, NY, you'll play a vital role in creating meaningful experiences for pets and their families. We empower our teams with tools, resources, and growth opportunities in a supportive environment where every associate matters. Join a company that values pet welfare, customer satisfaction, and career advancement.
Role Overview
The Experience Leader (ELR) provides exceptional leadership to drive the pet parent experience through culture and strategies. This full-time role shares responsibility for team safety, pet health, daily operations, and financial results. You'll lead associates, oversee services, and ensure our Yonkers store upholds PetSmart's vision, mission, and values.
Key Responsibilities
- People Leadership: Recruit, hire, coach, and develop associates; manage labor, training, and recognition; address complaints and delegate tasks.
- Store Experience: Lead pet parent interactions, oversee salon/training/hotel/day camp/adoptions, conduct services walks, ensure pet safety, and manage events/marketing.
- Business Management: Drive sales, control P&L/shrink/expenses, optimize scheduling, and leverage resources for store improvements.
Experience & Skills
Ideal candidates bring 3-5 years of retail leadership in customer-focused settings, full availability (evenings/weekends/holidays), computer proficiency, strong communication, and composure under pressure. Passion for pets and leadership excellence are key.
Benefits
Enjoy paid weekly wages, health & wellness benefits, 401k with company match, PTO, associate discounts, tuition assistance, and robust career pathing. Grow with PetSmart while making a difference for pets and families.
Locations
- Yonkers, New York, United States
Salary
52,000 - 68,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- People Leadershipintermediate
- Customer Service Excellenceintermediate
- Team Coaching & Developmentintermediate
- Business Operations Managementintermediate
- Pet Safety & Welfareintermediate
- Retail Sales & P&L Accountabilityintermediate
Required Qualifications
- 3-5 years retail leadership or customer-focused experience (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
Responsibilities
- Lead people initiatives including recruiting, hiring, coaching, and associate development
- Drive exceptional pet parent experiences across in-store, phone, and online channels
- Oversee PetSmart services like salon, training, hotel, day camp, live pet sales, and adoptions
- Manage store P&L, expenses, labor, and business growth opportunities
- Ensure compliance with policies, pet safety, and conduct monthly services walks
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Store Manager - Customer Experience - Careers at PetSmart @ PetSmart.
Related Books and Jobs