Director, Labor Planning & Operational Strategy - Careers at PetSmart
PetSmart
Director, Labor Planning & Operational Strategy - Careers at PetSmart
Job Description
Why Join PetSmart
At PetSmart, we're passionate about doing Anything for Pets. Join our Store Strategy & Operations team in Phoenix, Arizona, where cross-functional experts support 1,700+ stores through innovative labor strategies, processes, and insights. Our hybrid model fosters collaboration (4 days in-office, 1 flex remote) while driving business growth for pets and pet parents.
Role Overview
The Director, Labor Planning & Operational Strategy sets the vision for labor optimization across Core and Services retail businesses. Partner with Finance, Store Ops, and enterprise leaders to balance cost efficiency with exceptional in-store execution, ensuring labor supports sales goals and customer experiences.
About the Team
Workforce, Insights & Planning owns labor optimization; Operations & Innovation drives processes and tech; Strategy leads Salon, PetsHotel, and in-store experiences. Together, we empower associates for efficient, pet-focused operations.
Key Responsibilities
- Develop and execute labor strategies aligning spend with financial targets.
- Lead forecasting using sales, traffic, and promo data for real-time decisions.
- Collaborate cross-functionally to support business priorities.
- Deliver analytics and dashboards for store accountability.
- Lead and develop a high-performing team.
- Innovate processes and integrate workforce systems like Kronos/Dayforce.
Experience & Skills
Seek 8-10+ years in retail labor planning/FP&A, Bachelor's (MBA preferred), retail ops expertise, analytical prowess, and leadership. Proficiency in forecasting tools and influencing executives required.
Benefits
Enjoy hybrid flexibility, competitive pay, full benefits, 401(k) match, pet discounts, and growth in a pet-loving culture. Base in vibrant Phoenix Home Office.
Locations
- Phoenix, Arizona, United States
Salary
165,000 - 225,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Labor planning and forecastingintermediate
- Workforce optimizationintermediate
- Retail operations strategyintermediate
- Financial planning & analysis (FP&A)intermediate
- Labor management systems (Kronos, Dayforce)intermediate
- Data analytics and performance dashboardsintermediate
- Cross-functional leadershipintermediate
- Process innovationintermediate
Required Qualifications
- Bachelor’s degree in Business, Finance, Operations, or related field; MBA preferred (experience)
- 8–10+ years progressive leadership in labor planning, FP&A, or retail store operations (experience)
- Deep retail operations and workforce management expertise (experience)
- Proven cross-functional influence with senior leaders (experience)
- Analytical skills with labor modeling and forecasting tools (experience)
- Team leadership and talent development experience (experience)
Responsibilities
- Lead strategic labor planning and budget management to align spend with financial targets across retail formats
- Oversee enterprise-wide workforce forecasting incorporating sales, traffic, and seasonal drivers
- Partner with Store Operations, Finance, HR, and Merchandising for business alignment
- Direct labor analytics, reporting, and insights to drive store performance
- Build and develop high-performing labor planning team
- Drive process innovation, technology integration, and operational efficiency
Benefits
- general: Hybrid work model: 4 days in-office at Phoenix Home Office, 1 flex remote day
- general: Collaborative team environment focused on pet-loving culture
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) with company match and employee stock purchase plan
- general: Paid time off, pet perks, and associate discounts
- general: Professional development and career growth opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Director, Labor Planning & Operational Strategy - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Director, Labor Planning & Operational Strategy - Careers at PetSmart
PetSmart
Director, Labor Planning & Operational Strategy - Careers at PetSmart
Job Description
Why Join PetSmart
At PetSmart, we're passionate about doing Anything for Pets. Join our Store Strategy & Operations team in Phoenix, Arizona, where cross-functional experts support 1,700+ stores through innovative labor strategies, processes, and insights. Our hybrid model fosters collaboration (4 days in-office, 1 flex remote) while driving business growth for pets and pet parents.
Role Overview
The Director, Labor Planning & Operational Strategy sets the vision for labor optimization across Core and Services retail businesses. Partner with Finance, Store Ops, and enterprise leaders to balance cost efficiency with exceptional in-store execution, ensuring labor supports sales goals and customer experiences.
About the Team
Workforce, Insights & Planning owns labor optimization; Operations & Innovation drives processes and tech; Strategy leads Salon, PetsHotel, and in-store experiences. Together, we empower associates for efficient, pet-focused operations.
Key Responsibilities
- Develop and execute labor strategies aligning spend with financial targets.
- Lead forecasting using sales, traffic, and promo data for real-time decisions.
- Collaborate cross-functionally to support business priorities.
- Deliver analytics and dashboards for store accountability.
- Lead and develop a high-performing team.
- Innovate processes and integrate workforce systems like Kronos/Dayforce.
Experience & Skills
Seek 8-10+ years in retail labor planning/FP&A, Bachelor's (MBA preferred), retail ops expertise, analytical prowess, and leadership. Proficiency in forecasting tools and influencing executives required.
Benefits
Enjoy hybrid flexibility, competitive pay, full benefits, 401(k) match, pet discounts, and growth in a pet-loving culture. Base in vibrant Phoenix Home Office.
Locations
- Phoenix, Arizona, United States
Salary
165,000 - 225,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Labor planning and forecastingintermediate
- Workforce optimizationintermediate
- Retail operations strategyintermediate
- Financial planning & analysis (FP&A)intermediate
- Labor management systems (Kronos, Dayforce)intermediate
- Data analytics and performance dashboardsintermediate
- Cross-functional leadershipintermediate
- Process innovationintermediate
Required Qualifications
- Bachelor’s degree in Business, Finance, Operations, or related field; MBA preferred (experience)
- 8–10+ years progressive leadership in labor planning, FP&A, or retail store operations (experience)
- Deep retail operations and workforce management expertise (experience)
- Proven cross-functional influence with senior leaders (experience)
- Analytical skills with labor modeling and forecasting tools (experience)
- Team leadership and talent development experience (experience)
Responsibilities
- Lead strategic labor planning and budget management to align spend with financial targets across retail formats
- Oversee enterprise-wide workforce forecasting incorporating sales, traffic, and seasonal drivers
- Partner with Store Operations, Finance, HR, and Merchandising for business alignment
- Direct labor analytics, reporting, and insights to drive store performance
- Build and develop high-performing labor planning team
- Drive process innovation, technology integration, and operational efficiency
Benefits
- general: Hybrid work model: 4 days in-office at Phoenix Home Office, 1 flex remote day
- general: Collaborative team environment focused on pet-loving culture
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) with company match and employee stock purchase plan
- general: Paid time off, pet perks, and associate discounts
- general: Professional development and career growth opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Director, Labor Planning & Operational Strategy - Careers at PetSmart @ PetSmart.
Related Books and Jobs