Why Join PetSmart

Join the innovative Digital team at PetSmart, where we deliver exceptional customer experiences on petsmart.com and our mobile app. Drive revenue growth, optimize pet parent journeys, and leverage data-driven insights in a collaborative Phoenix Home Office. Embrace a hybrid model fostering teamwork, flexibility, and professional growth in a pet-loving culture.

Role Overview

As Manager, Site Merchandising, you'll lead category-specific e-commerce experiences, ensuring flawless execution and driving key site KPIs. This dynamic role demands strategic leadership, attention to detail, and a passion for enhancing digital shopping. Based in Phoenix, AZ, expect 4 days in-office weekly to collaborate with cross-functional partners.

Key Responsibilities

• Develop and adapt annual/quarterly strategies aligned with business priorities.
• Optimize site journeys for visits, clarity, clicks, and conversions; lead search enhancements.
• Drive basket-building via cross-merchandising and A/B testing collaborations.
• Build and elevate content strategies to boost conversions.
• Track KPIs, deliver insights, and partner on analytics reporting.
• Cultivate team performance through mentorship and inclusive culture.

Experience & Skills

Seek 5-7 years in site merchandising, content management, or e-commerce. Excel with business acumen, project management, and communication. Thrive independently and collaboratively in complex environments, providing actionable insights to senior leaders.

Benefits

Enjoy a supportive hybrid workplace promoting innovation and connection. Access leadership, resources, and flex days for balance. PetSmart invests in your growth via stretch projects, mentorship, and a culture of belonging—fueling success in pet retail's digital frontier.