Why Join PetSmart

At PetSmart, Anything for Pets begins with our people. Join a team passionate about creating meaningful experiences for pets and their families. With 50,000 associates united by love for pets, we empower you with tools, resources, and growth opportunities to succeed while cherishing diversity and unique perspectives.

Role Overview

As a Pet Trainer in our Ottawa, Ontario store, you'll engage pet parents and their pets, delivering positive training experiences aligned with PetSmart's vision. Actively promote and sell our curriculum-based classes, ensuring safe, fun environments that drive customer satisfaction and loyalty.

Key Responsibilities

• Provide exceptional pet parent experiences via phone, in-person, or online; address concerns promptly.
• Sell training classes proactively in-store, phone, and online; educate on full curriculum benefits.
• Maintain all training paperwork, schedule classes per company guidelines, and keep areas clean/safe.
• Serve as training expert for store associates, recognize sales contributions, and recommend merchandise.
• Respond to sick/injured pets, assist other departments, and uphold Belonging culture and policies.

Experience & Skills

Required Qualifications

• 1-2 years retail/customer-focused experience
• PetSmart Training Instructor Course accreditation
• Computer proficiency, strong communication, organization
• Flexible availability (evenings, weekends, holidays)

Physical Demands

Stand/walk extensively, lift up to 50lbs (team lift 100lbs+), handle pets in moderate noise/wet environments with pet hair exposure. Depth perception required; reasonable accommodations available.

Benefits

• Paid weekly with Health & Wellness coverage
• Group RRSP matching
• Paid Time Off (full-time)
• Associate discounts, tuition assistance
• Career development and pathing

Make a meaningful impact daily—join our pack in Ottawa!