Why Join PetSmart

At PetSmart, Anything for Pets begins with our people. Join a team of 50,000 passionate associates creating meaningful experiences for pets and families. Enjoy career growth, development opportunities, and a culture of belonging where diversity thrives. Make a daily impact helping pets and pet parents in Ottawa.

Role Overview

As a Pet Trainer in Ottawa, Ontario, you'll engage pet parents and pets, delivering positive training experiences aligned with PetSmart's vision. Actively promote and sell training classes while ensuring safety and exceptional service in a dynamic pet retail environment.

Key Responsibilities

• Provide outstanding pet parent experiences via phone, in-person, or online, addressing concerns promptly.
• Sell training classes proactively and educate on curriculum benefits.
• Maintain all training paperwork and schedule classes per company guidelines.
• Ensure a safe, clean training area and respond to sick/injured pets.
• Educate store associates as training expert and recognize sales contributions.
• Recommend merchandise/services and assist other departments as needed.

Experience & Skills

Required Qualifications

• 1-2 years retail experience in customer-focused settings.
• PetSmart Training Instructor Course accreditation.
• Computer proficiency, strong communication, and organizational skills.
• Flexibility for evenings, weekends, holidays; composure under pressure.

Physical Demands

Stand/walk extensively, lift up to 50lbs (team lift 100lbs+), handle pets in moderate noise/wet environments with pet hair exposure. Depth perception required; reasonable accommodations available.

Benefits

• Paid weekly with health & wellness coverage.
• Group RRSP with company match and PTO for full-time.
• Associate discounts, tuition assistance.
• Career pathing and ongoing development.