Why Join PetSmart

At PetSmart, Anything for Pets begins with our people. Join a team of 50,000 passionate associates creating meaningful experiences for pets and families. Enjoy career growth, development opportunities, and a culture of belonging where diversity thrives. Make a daily impact helping pets and pet parents in Ottawa.

Role Overview

As a Pet Trainer in our Ottawa, Ontario store, you'll engage pet parents and pets, delivering positive training experiences aligned with PetSmart's vision. Educate on training benefits, sell classes, and ensure safe, clean environments while contributing to store success.

Key Responsibilities

• Provide exceptional pet parent experiences via phone, in-person, or online; resolve concerns promptly.
• Actively sell and schedule training classes across channels.
• Maintain all training paperwork and educate store associates as SME.
• Ensure safety and cleanliness in training areas; handle sick/injured pets.
• Recommend merchandise/services and assist other departments as needed.

Physical Demands

Stand/walk extensively, lift up to 50lbs (team lift 100lbs+), handle animals in moderate noise/wet environments with pet hair exposure.

Experience & Skills

• 1-2 years customer-focused retail experience.
• PetSmart Training Instructor accreditation required.
• Strong communication, organization, computer proficiency.
• Flexible availability for evenings, weekends, holidays; composure under pressure.

Benefits

• Paid weekly with health & wellness coverage*.
• Group RRSP with company match.
• Paid time off, associate discounts, tuition assistance.
• Career pathing and recognition programs.

Join us to do what you love and create moments that matter! (428 words)