Why Join PetSmart

At PetSmart, Anything for Pets starts with our passionate team. As a PetsHotel Supervisor in East York, Ontario, you'll create unforgettable experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, reflecting our commitment to both two-legged and four-legged family members.

Role Overview

The PetsHotel Supervisor provides exceptional care in our boarding and day camp facilities, ensuring a safe, welcoming environment. You'll lead operations alongside the Experience Leader, manage associates, handle pet parent interactions, and maintain top standards for pet health and facility cleanliness. This full-time role demands flexibility for evenings, weekends, and holidays.

Key Responsibilities

• People Leadership: Train, mentor, and coach associates; delegate tasks; lead when on duty; handle grievances and recognize top performers.
• Hotel Operations: Manage check-ins/outs, administer medications, monitor pet health, ensure vet visits, and uphold cleanliness/safety protocols.
• Customer Experience: Deliver outstanding service via phone, in-person, or online; resolve concerns; coordinate events and promotions.
• Store Support: Assist with opening/closing, merchandise sales, equipment maintenance, and cross-departmental duties while following all policies.

Experience & Skills

Seeking candidates with 2+ years of retail supervisory experience in customer-focused settings. Preferred: leadership background. Must have full availability, computer proficiency, strong communication, composure under pressure, and organizational skills. Passion for pets is essential.

Benefits

Enjoy paid weekly wages, health & wellness coverage, RRSP matching, PTO, associate discounts, tuition assistance, and robust career development. Join a team that celebrates your contributions with warm, fuzzy rewards!