PetsHotel Supervisor - Careers at PetSmart
PetSmart
PetsHotel Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families. We empower teams with tools, resources, and opportunities to grow and succeed. Join a company that values your passion for pets and leadership in a supportive, dynamic environment.
Role Overview
The PetsHotel Supervisor provides exceptional service to pet parents and pets, upholding PetSmart's vision, mission, values, and strategy. This full-time role ensures a welcoming, safe environment with proper healthcare and cleanliness. You'll oversee PetsHotel maintenance, opening/closing procedures, associate guidance, and a safe, organized space alongside the PetsHotel Experience Leader.
Key Responsibilities
- People Leadership: Facilitate associate experience via training, onboarding, mentoring, coaching, feedback, disciplinary action, and promotions. Delegate tasks, lead as leader on duty, resolve complaints, and celebrate engagement.
- Hotel Operations: Manage pet parent experiences, pet healthcare (medication, feeding, vet coordination), check-in/out processes, reservations per policy, safety reporting, store cleanliness, events, merchandise sales, and policy compliance.
- Safety & Maintenance: Conduct safety walks, support incidents, perform equipment maintenance, partner with facilities, and assist other departments as needed.
Experience & Skills
Ideal candidates bring 2+ years of retail supervisory experience in customer-focused settings, preferred leadership background, full-time flexibility, computer proficiency, strong communication, composure under pressure, and organizational skills with attention to detail. No direct reports, but guide associate development.
Benefits
Enjoy paid weekly wages, health & wellness benefits, 401k with company match, PTO for full-time associates, associate discounts, tuition assistance, career pathing, and development opportunities. Location: Fairfax, Virginia.
Locations
- Fairfax, Virginia, United States
Salary
42,000 - 52,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Team Leadershipintermediate
- Customer Service Excellenceintermediate
- Pet Healthcare Managementintermediate
- Operational Oversightintermediate
- Conflict Resolutionintermediate
- Organizational Proficiencyintermediate
Required Qualifications
- 2+ years retail supervisory experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexibility for evenings, weekends, holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure with composure (experience)
Responsibilities
- Lead associate development through training, mentoring, coaching, and performance feedback
- Oversee PetsHotel operations including pet check-in/out, healthcare, medication administration, and facility cleanliness
- Manage pet parent interactions via phone, in-person, or online, resolving concerns effectively
- Ensure safety standards, conduct daily safety walks, and maintain equipment functionality
- Drive store experience by coordinating events, selling merchandise, and upholding company policies
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing
- general: Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for PetsHotel Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs
PetsHotel Supervisor - Careers at PetSmart
PetSmart
PetsHotel Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families. We empower teams with tools, resources, and opportunities to grow and succeed. Join a company that values your passion for pets and leadership in a supportive, dynamic environment.
Role Overview
The PetsHotel Supervisor provides exceptional service to pet parents and pets, upholding PetSmart's vision, mission, values, and strategy. This full-time role ensures a welcoming, safe environment with proper healthcare and cleanliness. You'll oversee PetsHotel maintenance, opening/closing procedures, associate guidance, and a safe, organized space alongside the PetsHotel Experience Leader.
Key Responsibilities
- People Leadership: Facilitate associate experience via training, onboarding, mentoring, coaching, feedback, disciplinary action, and promotions. Delegate tasks, lead as leader on duty, resolve complaints, and celebrate engagement.
- Hotel Operations: Manage pet parent experiences, pet healthcare (medication, feeding, vet coordination), check-in/out processes, reservations per policy, safety reporting, store cleanliness, events, merchandise sales, and policy compliance.
- Safety & Maintenance: Conduct safety walks, support incidents, perform equipment maintenance, partner with facilities, and assist other departments as needed.
Experience & Skills
Ideal candidates bring 2+ years of retail supervisory experience in customer-focused settings, preferred leadership background, full-time flexibility, computer proficiency, strong communication, composure under pressure, and organizational skills with attention to detail. No direct reports, but guide associate development.
Benefits
Enjoy paid weekly wages, health & wellness benefits, 401k with company match, PTO for full-time associates, associate discounts, tuition assistance, career pathing, and development opportunities. Location: Fairfax, Virginia.
Locations
- Fairfax, Virginia, United States
Salary
42,000 - 52,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Team Leadershipintermediate
- Customer Service Excellenceintermediate
- Pet Healthcare Managementintermediate
- Operational Oversightintermediate
- Conflict Resolutionintermediate
- Organizational Proficiencyintermediate
Required Qualifications
- 2+ years retail supervisory experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexibility for evenings, weekends, holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure with composure (experience)
Responsibilities
- Lead associate development through training, mentoring, coaching, and performance feedback
- Oversee PetsHotel operations including pet check-in/out, healthcare, medication administration, and facility cleanliness
- Manage pet parent interactions via phone, in-person, or online, resolving concerns effectively
- Ensure safety standards, conduct daily safety walks, and maintain equipment functionality
- Drive store experience by coordinating events, selling merchandise, and upholding company policies
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing
- general: Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for PetsHotel Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs