Product Quality Specialist - Careers at PetSmart
PetSmart
Product Quality Specialist - Careers at PetSmart
Job Description
Why Join PetSmart
At PetSmart, our passion for pets drives everything we do. Join the Proprietary Brands Quality and Compliance Team in our vibrant Phoenix Home Office, where you'll contribute to safe, high-performing products that delight pet parents. Our hybrid FlexSmart policy balances collaboration (minimum 4 days in-office) with flexibility (up to 1 remote day weekly), fostering innovation, mentorship, and teamwork in a culture that empowers your success.
Role Overview
As a Product Quality Specialist, you'll ensure PetSmart's proprietary products meet rigorous safety, regulatory, and performance standards. Partnering with cross-functional teams like Product Formulation, Design, Brand Management, Buying, Sourcing, and Global SQA, you'll build quality standards, manage supplier programs, and drive improvements from customer feedback to root cause resolutions.
Key Responsibilities
- Develop and maintain product quality standards, testing protocols, and critical-to-quality attributes.
- Assess supplier capabilities and collaborate on CAPA for quality issues.
- Analyze customer complaints, reviews, and feedback; benchmark against competitors.
- Work with 3rd-party labs on testing and inspections; track and report issues.
- Troubleshoot technical problems and execute root cause analysis.
Experience & Skills
Required: Bachelor's in engineering or related field; 1+ year experience; Root Cause Analysis expertise; ANSI standards proficiency; statistics knowledge; strong problem-solving; self-starter mindset; passion for pets/people.
Nice to Haves: Six Sigma Lean Certification; apparel/molding experience; EPA/CPSC knowledge.
Benefits
Thrive in a pet-loving environment with hybrid flexibility, access to leaders and resources, professional growth opportunities, and a collaborative culture. Be part of creating special products for pets while advancing your career at PetSmart.
Locations
- Phoenix, Arizona, United States
Salary
65,000 - 85,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Root Cause Analysisintermediate
- Product Testing Protocolsintermediate
- Supplier Quality Managementintermediate
- ANSI Standards Proficiencyintermediate
- Statistical Analysisintermediate
- Problem Solvingintermediate
- Benchmarkingintermediate
- Troubleshooting (Electrical/Mechanical/Material)intermediate
Required Qualifications
- Bachelor's degree in engineering or related field (experience)
- Minimum 1 year related work experience (experience)
- Root Cause Analysis experience (experience)
- Proficient with ANSI standards (experience)
- Knowledge of statistics (experience)
- Self-starter and results-oriented (experience)
- Passion for pets and people (experience)
Responsibilities
- Build and maintain product quality standards aligned with safety/regulatory requirements
- Collaborate with Product Formulation, Design, Brand Management, and Buying teams to define quality expectations and testing protocols
- Analyze customer reviews, complaints, and feedback to inform product improvements
- Assess supplier technical capabilities and ensure manufacturing controls
- Perform root cause analysis, CAPA implementation, and follow-up on failed tests/inspections
- Partner with 3rd-party labs for testing, inspections, and consulting
- Track, report, and escalate trending product quality issues
Benefits
- general: Hybrid work model (4 days in-office, 1 flex remote day with approval)
- general: Collaborative Phoenix Home Office environment fostering innovation and teamwork
- general: Opportunities for growth in pet-focused merchandising and proprietary brands
- general: Empowering culture with tools, resources, and mentorship for success
- general: Part of a passionate team dedicated to pet health and happiness
Tags & Categories
Answer 10 quick questions to check your fit for Product Quality Specialist - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Product Quality Specialist - Careers at PetSmart
PetSmart
Product Quality Specialist - Careers at PetSmart
Job Description
Why Join PetSmart
At PetSmart, our passion for pets drives everything we do. Join the Proprietary Brands Quality and Compliance Team in our vibrant Phoenix Home Office, where you'll contribute to safe, high-performing products that delight pet parents. Our hybrid FlexSmart policy balances collaboration (minimum 4 days in-office) with flexibility (up to 1 remote day weekly), fostering innovation, mentorship, and teamwork in a culture that empowers your success.
Role Overview
As a Product Quality Specialist, you'll ensure PetSmart's proprietary products meet rigorous safety, regulatory, and performance standards. Partnering with cross-functional teams like Product Formulation, Design, Brand Management, Buying, Sourcing, and Global SQA, you'll build quality standards, manage supplier programs, and drive improvements from customer feedback to root cause resolutions.
Key Responsibilities
- Develop and maintain product quality standards, testing protocols, and critical-to-quality attributes.
- Assess supplier capabilities and collaborate on CAPA for quality issues.
- Analyze customer complaints, reviews, and feedback; benchmark against competitors.
- Work with 3rd-party labs on testing and inspections; track and report issues.
- Troubleshoot technical problems and execute root cause analysis.
Experience & Skills
Required: Bachelor's in engineering or related field; 1+ year experience; Root Cause Analysis expertise; ANSI standards proficiency; statistics knowledge; strong problem-solving; self-starter mindset; passion for pets/people.
Nice to Haves: Six Sigma Lean Certification; apparel/molding experience; EPA/CPSC knowledge.
Benefits
Thrive in a pet-loving environment with hybrid flexibility, access to leaders and resources, professional growth opportunities, and a collaborative culture. Be part of creating special products for pets while advancing your career at PetSmart.
Locations
- Phoenix, Arizona, United States
Salary
65,000 - 85,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Root Cause Analysisintermediate
- Product Testing Protocolsintermediate
- Supplier Quality Managementintermediate
- ANSI Standards Proficiencyintermediate
- Statistical Analysisintermediate
- Problem Solvingintermediate
- Benchmarkingintermediate
- Troubleshooting (Electrical/Mechanical/Material)intermediate
Required Qualifications
- Bachelor's degree in engineering or related field (experience)
- Minimum 1 year related work experience (experience)
- Root Cause Analysis experience (experience)
- Proficient with ANSI standards (experience)
- Knowledge of statistics (experience)
- Self-starter and results-oriented (experience)
- Passion for pets and people (experience)
Responsibilities
- Build and maintain product quality standards aligned with safety/regulatory requirements
- Collaborate with Product Formulation, Design, Brand Management, and Buying teams to define quality expectations and testing protocols
- Analyze customer reviews, complaints, and feedback to inform product improvements
- Assess supplier technical capabilities and ensure manufacturing controls
- Perform root cause analysis, CAPA implementation, and follow-up on failed tests/inspections
- Partner with 3rd-party labs for testing, inspections, and consulting
- Track, report, and escalate trending product quality issues
Benefits
- general: Hybrid work model (4 days in-office, 1 flex remote day with approval)
- general: Collaborative Phoenix Home Office environment fostering innovation and teamwork
- general: Opportunities for growth in pet-focused merchandising and proprietary brands
- general: Empowering culture with tools, resources, and mentorship for success
- general: Part of a passionate team dedicated to pet health and happiness
Tags & Categories
Answer 10 quick questions to check your fit for Product Quality Specialist - Careers at PetSmart @ PetSmart.
Related Books and Jobs