Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. Join a team where every associate creates meaningful experiences for pets and their families. We empower you with tools, resources, and growth opportunities in a supportive environment. This Retail Customer Service Supervisor role in Abilene, Texas, fills an active vacancy with full-time hours and career advancement potential.
Role Overview
As Retail Customer Service Supervisor (Key Holder/Experience Lead), you'll deliver exceptional service to pet parents while upholding PetSmart's vision, mission, and values. Drive loyalty, promotions, and interactions to achieve results. Share oversight of safety, cleanliness, merchandising, and associate engagement. Act as Leader on Duty, guiding teams without direct reports but providing performance feedback.
Key Responsibilities
People Leadership
Facilitate associate onboarding, training, mentoring, and coaching. Delegate tasks, validate compliance, lead when managers are absent, address complaints, and celebrate achievements to boost engagement.
Brand Integrity & Store Experience
Manage pet parent interactions across phone, in-person, and online. Promote events like adoptions, vet partnerships, and shot clinics. Handle live pet sales/adoptions, online pickups, POS backups, cycle counts, and merchandising. Ensure safety, cleanliness, and policy compliance; respond to pet health issues immediately.
Experience & Skills
Require 2+ years retail customer service experience; leadership preferred. Full-time flexibility for evenings, weekends, holidays essential. Excel in communication, organization, composure under pressure, and computer skills. Passion for pets and retail success a plus.
Benefits
Enjoy paid weekly wages, health/wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and robust career development. Build your future while making a difference for pets.
Locations
- Abilene, Texas, United States
Salary
32,000 - 38,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Event Coordinationintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexibility for evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead associate development through training, coaching, and feedback
- Drive pet parent experience via loyalty programs, promotions, and interactions
- Oversee store safety, cleanliness, merchandising, and operations as Leader on Duty
- Handle live pet sales, adoptions, events, and online order fulfillment
- Ensure compliance with policies, manage complaints, and maintain sales floor standards
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing & Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. Join a team where every associate creates meaningful experiences for pets and their families. We empower you with tools, resources, and growth opportunities in a supportive environment. This Retail Customer Service Supervisor role in Abilene, Texas, fills an active vacancy with full-time hours and career advancement potential.
Role Overview
As Retail Customer Service Supervisor (Key Holder/Experience Lead), you'll deliver exceptional service to pet parents while upholding PetSmart's vision, mission, and values. Drive loyalty, promotions, and interactions to achieve results. Share oversight of safety, cleanliness, merchandising, and associate engagement. Act as Leader on Duty, guiding teams without direct reports but providing performance feedback.
Key Responsibilities
People Leadership
Facilitate associate onboarding, training, mentoring, and coaching. Delegate tasks, validate compliance, lead when managers are absent, address complaints, and celebrate achievements to boost engagement.
Brand Integrity & Store Experience
Manage pet parent interactions across phone, in-person, and online. Promote events like adoptions, vet partnerships, and shot clinics. Handle live pet sales/adoptions, online pickups, POS backups, cycle counts, and merchandising. Ensure safety, cleanliness, and policy compliance; respond to pet health issues immediately.
Experience & Skills
Require 2+ years retail customer service experience; leadership preferred. Full-time flexibility for evenings, weekends, holidays essential. Excel in communication, organization, composure under pressure, and computer skills. Passion for pets and retail success a plus.
Benefits
Enjoy paid weekly wages, health/wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and robust career development. Build your future while making a difference for pets.
Locations
- Abilene, Texas, United States
Salary
32,000 - 38,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Event Coordinationintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexibility for evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead associate development through training, coaching, and feedback
- Drive pet parent experience via loyalty programs, promotions, and interactions
- Oversee store safety, cleanliness, merchandising, and operations as Leader on Duty
- Handle live pet sales, adoptions, events, and online order fulfillment
- Ensure compliance with policies, manage complaints, and maintain sales floor standards
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing & Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs