Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. Join a team where every associate creates meaningful experiences for pets and their families. We empower you with tools, resources, and growth opportunities in a supportive environment. This Retail Customer Service Supervisor role in Annapolis, MD, fills an active vacancy with full-time hours and career advancement potential.
Role Overview
As Experience Lead (Retail Customer Service Supervisor/Key Holder), you'll deliver exceptional service to pet parents, drive loyalty and promotions, and support store operations. Share oversight of safety, cleanliness, merchandising, and associate engagement while acting as Leader on Duty when needed. No direct reports, but guide team development and provide performance feedback.
Key Responsibilities
- People Leadership: Train, mentor, coach associates; validate tasks; lead as Leader on Duty; handle complaints and recognize top performers.
- Brand Integrity & Store Experience: Manage pet parent interactions (phone/in-person/online); promote events, adoptions, pet sales; handle POS, online pickups, cycle counts; ensure safety, cleanliness, and policy compliance.
- Support services, opening/closing procedures, and cross-department needs.
Experience & Skills
Require 2+ years retail customer service experience; leadership preferred. Full-time flexibility essential (evenings/weekends/holidays). Excel in communication, organization, composure under pressure, and computer skills. Passion for pets and retail success a plus.
Benefits
Enjoy paid weekly wages, health/wellness coverage, 401k match, PTO, associate discounts, tuition assistance, career pathing, and development programs. Build your future while making a difference for pets.
Locations
- Annapolis, Maryland, United States
Salary
42,000 - 52,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Conflict Resolutionintermediate
- Event Coordinationintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexibility for evenings, weekends, holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead associate development through training, onboarding, mentoring, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and exceptional service
- Oversee store cleanliness, safety for people/pets, and merchandising standards
- Coordinate store events, live pet sales, adoptions, and vet partnerships
- Manage online order pickups, POS transactions, and cycle counts
- Act as Leader on Duty: delegate tasks, supervise associates, handle complaints
- Ensure compliance with policies, procedures, and code of ethics
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing
- general: Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. Join a team where every associate creates meaningful experiences for pets and their families. We empower you with tools, resources, and growth opportunities in a supportive environment. This Retail Customer Service Supervisor role in Annapolis, MD, fills an active vacancy with full-time hours and career advancement potential.
Role Overview
As Experience Lead (Retail Customer Service Supervisor/Key Holder), you'll deliver exceptional service to pet parents, drive loyalty and promotions, and support store operations. Share oversight of safety, cleanliness, merchandising, and associate engagement while acting as Leader on Duty when needed. No direct reports, but guide team development and provide performance feedback.
Key Responsibilities
- People Leadership: Train, mentor, coach associates; validate tasks; lead as Leader on Duty; handle complaints and recognize top performers.
- Brand Integrity & Store Experience: Manage pet parent interactions (phone/in-person/online); promote events, adoptions, pet sales; handle POS, online pickups, cycle counts; ensure safety, cleanliness, and policy compliance.
- Support services, opening/closing procedures, and cross-department needs.
Experience & Skills
Require 2+ years retail customer service experience; leadership preferred. Full-time flexibility essential (evenings/weekends/holidays). Excel in communication, organization, composure under pressure, and computer skills. Passion for pets and retail success a plus.
Benefits
Enjoy paid weekly wages, health/wellness coverage, 401k match, PTO, associate discounts, tuition assistance, career pathing, and development programs. Build your future while making a difference for pets.
Locations
- Annapolis, Maryland, United States
Salary
42,000 - 52,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Conflict Resolutionintermediate
- Event Coordinationintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexibility for evenings, weekends, holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead associate development through training, onboarding, mentoring, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and exceptional service
- Oversee store cleanliness, safety for people/pets, and merchandising standards
- Coordinate store events, live pet sales, adoptions, and vet partnerships
- Manage online order pickups, POS transactions, and cycle counts
- Act as Leader on Duty: delegate tasks, supervise associates, handle complaints
- Ensure compliance with policies, procedures, and code of ethics
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing
- general: Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs